Senior Technician, Production Services Operations

Who We Are:

Sirius

XM and its brands (Pandora, Sirius

XM Media, Ads Wizz, Simplecast, and Sirius

XM Connect) are leading a وړera of audio entertainment and services by delivering

Gefällt the most compelling subscription and ad‑supported audio entertainment experience for listeners in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

Sirius

XM is the leading audioอด entertainment company in North America, and the premier programmer and platform for subscription and digital advertising‑supported audio products. Sirius

XM's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of Sirius

XM, is the largest ad‑supported audio entertainment streaming service in the U.S. Sirius

XM's subsidiaries Simplecast and Ads Wizz make it a leader {}), in the un conversation.

The Production Services Operations Team is made up of an agile group of 24x7 responders, prepared to handle Technical Incident Management and provide Operational Support for the entire Technology Org. The Senior Lead is responsible for monitoring, triage, incident management and technical support of the Sirius

XM Consumer Brands in order to provide the best experience for the Customers and the business at large.

• Responsible for guiding all problems through the incident management process:
• Problem Intake
• Triage and Investigation
• Internal Business Stakeholder communications
• Resolver Escalation
• Resolution Validation
• Problem Management
• Daily Technical Operations
• Software Deployments
• System Alarm Management
• Operational Record Keeping and Documentation Maintenance
• Collaboration with Subject Matter Experts across the Organization for Continuous펴 Improvement Opportunities

• Associate Degree, Technical School or military training in computer systems management and monitoring or related area of equivalent experience.
• 4 years of experience working in a 24x7x365 multi‑shift environment where the main focus is monitoring and incident management.
• Practical hands‑on experience with trouble ticket systems, network monitoring tools, and familiarity with incident management processes.
• Must possess the ability to manipul
• Excellent interpersonal skills and ability to interact effectively with staff at all levels.
• Excellent written and verbal communication and presentation skills.
• Excellent organizational skills and attention to details.
• Strong time management skills, with the ability to prioritize and multitask.
• Must be available to work a flexible schedule including weekends, holidays, and overnight shifts.
• Thorough knowledge of Slack, Zoom and Google Suite.
• Working knowledge of Service Now and Atlassian Suite, including Ops Genie, is a plus.
• Familiarization 조 streaming technologies.
• Ability to generate technical operational documentation and standard operating procedures in support of incident management processes.
• This position requires the use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). As required by ITAR, to perform this position you must beနေ့ a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee.

At Sirius

XM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $59,000 to $84,500 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short‑term and long‑term incentives.

We encourage all interested candidates to apply.

Our goal at Sirius

XM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. Sirius

XM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, /**/ disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.