VIP Support Specialist

The VIP Support Specialist provides executive-level IT support to high-profile users, including Senior Executives, Political Appointees, and other designated VIP personnel within the Department of Treasury. This position demands a strong customer service orientation, exceptional communication skills, and technical proficiency across both Microsoft Windows and Apple macOS environments. The VIP Support Specialist is responsible for delivering white-glove IT services, resolving incidents rapidly, and maintaining seamless operation of executive technology, including PCs, Macs, mobile devices, conferencing systems, and cloud collaboration tools.

Location:

Washington, DC (on-site daily)

• Provide personalized, on-site and remote IT support for VIP users including senior executives and their administrative teams.
• Respond to and resolve hardware, software, and mobile device issues quickly and efficiently.
• Coordinate with other IT support tiers and elevate incidents as necessary while ensuring follow-through.
• Deliver high-quality customer service and maintain strong relationships with VIP clientele.
• Manage and track VIP assets and incidents using Service Now or equivalent ITSM tools.
• Set up and support videoconferencing, collaboration tools, and executive briefings.
• Configure and troubleshoot laptops, desktops, and mobile devices across both Microsoft Windows and Apple macOS environments.
• Perform IMAC (Installs, Moves, Adds, Changes) for executive-level users.
• Provide technical guidance and informal training to VIP users as needed.
• Document all issues, solutions, and processes according to organizational standards.

• U.S. Citizenship and ability to obtain and maintain a Public Trust Clearance.
• 5+ years of experience providing desktop or deskside support in a Windows enterprise environment.
• Experience in a federal government or public sector IT environment.
• Familiarity with VIP support protocols, executive communications, and protocol awareness.
• Proven experience supporting C-level or senior executives in a high-pressure IT environment.
• Proficiency with Microsoft Windows 10/11 and Apple macOS operating systems, along with Microsoft Office Suite and Service Now.
• Strong working knowledge of iOS and mobile device management (MDM) tools.
• Excellent interpersonal, communication, and organizational skills.
• Ability to work independently and maintain professionalism under pressure.
• Flexibility to support after-hours or on-call rotations when required.

• ITIL Foundation Certification or equivalent service delivery training.
• CompTIA A+, Network+, or Microsoft certifications (MD-100/MD-101).
• Experience supporting cloud-based productivity and collaboration tools such as Microsoft Teams and Zoom.
• Knowledge of security practices and handling of sensitive but unclassified (SBU) information.
• Experience supporting Apple macOS environments and Apple MDM platforms such as Jamf or Apple Business Manager.

Actio Net is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Medical Insurance
• Vision Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection