Senior Director of Practice Innovation and Legal Tech Consulting

Senior Director of Practice Innovation and Legal Tech Consulting

The Senior Director of Practice Innovation and Legal Tech Consulting is a strategic leadership role responsible for driving legal technology innovation both for clients and within the firm. This role will oversee Incu Baker’s Legal Tech Consulting practice, the Digital Innovation & Data Science team, and the Practice Innovation Attorneys, ensuring a balanced focus on external client consulting and internal practice innovation.

The Senior Director will manage a portfolio of innovation projects and client engagements – from implementing privacy management systems and Contract Lifecycle Management (CLM) tools (e.g. Conga, iCertis, One Trust) for clients to championing change management and technology adoption within the firm. Success in this role requires deep expertise in legal technology, outstanding leadership and project management skills, and the ability to bridge the gap between legal professionals and tech solutions to deliver business value.

The Senior Director will serve as a hands‑on leader, fostering collaboration in a high‑demand environment and ensuring innovation initiatives align with the firm’s strategic goals and deliver measurable outcomes.

• Provide overall leadership and direction to the Legal Tech Consulting group, Digital Innovation & Data Science team, and Practice Innovation Attorneys. Foster a collaborative, high-performance culture across these multidisciplinary teams to meet growing internal and client demands.
• Define and maintain an innovation roadmap; oversee a portfolio of innovation projects (both client-facing and internal) from ideation through execution. Prioritize initiatives based on impact and strategic value, allocate resources, and ensure projects are delivered on time and within budget. Develop metrics to evaluate the portfolio’s performance (e.g. number of initiatives implemented, on‑time delivery rate, ROI) and adjust strategy as needed.
• Drive the firm’s legal technology consulting services for clients, acting as a senior advisor on technology solutions. Scope and lead consulting engagements such as implementing contract lifecycle management systems (e.g. Conga, Icertis) and privacy management platforms (e.g. One Trust) for corporate legal departments. Ensure high client satisfaction by delivering practical solutions that improve efficiency, compliance, and risk mitigation in legal operations.
• Internal Practice Innovation:
  Champion innovation within the firm’s legal practice groups. Work closely with Practice Innovation Attorneys and firm leadership to identify opportunities where emerging technologies or process improvements can enhance service delivery, reduce costs, or increase efficiency. This includes initiatives like workflow automation, AI‑assisted legal research, knowledge management enhancements, and process re‑engineering.
• Promote adoption of new technologies across the firm’s lawyers and staff. Develop and execute change management plans for rolling out tools and processes including communication strategies, training programs, pilot projects, and feedback loops. Monitor user engagement and technology utilization rates to identify and address adoption barriers. A successful candidate will drive measurable increases in technology uptake (e.g. percentage of attorneys using new tools, reduction in manual process time) and overall digital proficiency within the firm.
• Establish clear Key Performance Indicators (KPIs) to gauge the success of innovation initiatives and technology implementations. Track metrics such as user adoption rates (e.g. what proportion of the firm or client users actively use a new tool after launch), process efficiency improvements (time or cost savings achieved through innovation), and ROI on technology projects. Regularly collaborate and report on these metrics to the CIO using data to demonstrate value and inform decision‑making.
• Cross‑Functional
  
  Collaboration:
  
  Collaborate closely with other teams in Information Services, practice group leaders, and other departments to align technology efforts with business needs. Ensure the…