Cloud ERP Call Center Operations Lead

A prominent technology firm is seeking a Support Transition Manager in Washington, DC to coordinate the transition from on-premises procurement to ERP cloud. The successful candidate will oversee day-to-day operations of call center staff, manage performance, and resolve operational issues. Responsibilities include developing standard operating procedures, managing teams across locations, and ensuring efficient client interactions. Ideal applicants should hold a degree in Information Technology and possess managerial experience in a call center or procurement environment.
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