Associate Help Desk Technician - All shifts - Top Secret

Overview

GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Help Desk Technician, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.

You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.

At GDIT, people are our differentiator. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

• Providing a high level of technical support and service to our onsite and remote customers.
• Demonstrating attention to detail, problem solving, and desire to provide a great customer experience.
• Delivering excellent customer service via phone, chat, email, tickets and deskside support.
• Supporting on-site installation and repair of desktops, notebooks, printers, iPads, and peripherals.
• Troubleshooting and resolving issues with both Microsoft Windows and MacOS.
• Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes.
• Supporting Microsoft Office 365 and Active Directory products.
• Documenting and tracking customer incidents and requests via ticketing management system.
• Following resolution process and efficiently escalating tickets to appropriate teams when applicable.
• Isolating and resolving issues with individual workstations.
• Using advanced skills to set up shared drives, map network drives, install and update software, etc.

• Required Experience:
  
  Bachelors  Degree in IT or related discipline or a minimum of 4 years of related experience
• Required Technical
  
  Skills:
  
  Technical support, networking, application support, problem solving.
• Required
  
  Certifications:
  
  CompTIA Security+ required within 6 months of start date
• Security Clearance Level: Active Top Secret with SCI Eligibility
• Required
  
  Skills and Abilities:
  
  Excellent verbal and written communication, collaborative and adaptable. Must be able to pass a basic English Language assessment test.
• Location:
  
  On Customer Site, Washington, District of Columbia

Mon-Fri shift

• Option 1: 0800 - 1630 (+2 weekends a month + covering occasional other shifts)
• Afternoons:
  Option 2:  Sat-Wed
• Option 3:  Thu-Mon
• Overnights:
  Option 4:  Sat-Wed
• Option 5:  Thu-Mon

Everyone must work 4 holidays a year.

The likely hourly rate for this position is between $26.44 - $35.78. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

View information about benefits and our total rewards program.

We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development.

Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans