ServiceTitan Business Analyst

1255 Union St NE 7th Floor, Washington, DC 20002

Reports to
: VP, Technology

Location
:
Washington, DC

Cobalt Service Partners buys and builds leading access solutions businesses that install and maintain essentials like commercial doors, overhead doors, security gates, access control systems, video surveillance systems, and more. Through its commitment to people, technology, and unwavering stewardship, Cobalt offers founders a long‑term home for their business that they can feel proud of. Securing Legacies, Unlocking Possibility.

Cobalt is backed by Alpine Investors, an investment firm committed to building enduring businesses by investing in and developing exceptional people.

The Service Titan Business Analyst is responsible for ensuring business requirements are understood, approved, configured, tested, deployed, and optimized for Cobalt and our related partner companies. The Service Titan Technical Business Analyst must understand Service Titan as a subject‑matter expert and partner with our business stakeholders, as well as our partner companies, to meet business needs by owning requirements optimization for the system.

This includes understanding the baseline business needs, ensuring the requirements translate to system configurations, working with other technology stakeholders to ensure the configurations are deployed, managing relationships with vendors and across the business, ensuring data integrity, building and managing workflows, and helping our partner companies onboard their Service Titan functionality to effectively utilize the platform. This role will act as the primary point of contact for all Service Titan‑related business requirements within our organization.

They will work closely with all technology and business stakeholders to achieve full adoption across our enterprise.

• Own the business analysis and requirements mapping for operational and technical functionality of Service Titan
• Manage relationships with Cobalt team members, Cobalt partner company leaders, and vendors
• Be the Service Titan configuration subject‑matter expert, translate business needs and requirements to system functionality, ensure data is mapped to the correct fields, and define user personas
• Help onboard all partner companies (existing and newly acquired) to the Service Titan platform
• Lead post‑tech stack implementation support and development
• Expert Service Titan SME – own the outcome for Service Titan‑related work and demonstrate themselves as the true subject‑matter expert at Cobalt
• Excellent Project Manager – own schedules and timelines related to the implementation of required Service Titan functional and technological changes
• In‑House Systems Expert
• Supports OpCo CEOs and leadership and provides the best onboarding experience possible
• Demonstrates continuous improvement by refining training methodology and effectiveness
• Bring 7+ years’ experience as a subject‑matter expert with Service Titan as a Business Analyst
• Leads & influences without authority
• Structured problem‑solver & communicator
• Able to independently prioritize and take action
• Builds trust in complex team environment
• Have the ability to own the process
• Brings grit & accountability

• Competitive base salary – the actual offer will be based on a variety of factors, including experience
• PTO & paid holidays
• Comprehensive benefits package including health, dental, and vision insurance
• 401(k) with company match
• Dynamic, growth‑oriented work environment

Unwavering stewardship: We believe advancing founders’ legacies is a privilege. We do right by our founders, teams, and customers in good times and in bad.

Excellence in action: We hold ourselves accountable to the highest standards. We’re bold in our pursuits, don’t make excuses, and relentlessly empower each other to get the job done.

Seek and tell the truth: We are honest with ourselves and others. We do what we say we’ll do, say what needs to be said, and search for the right answer regardless of where it comes from.

Love learning: We are always learning as individuals, as a team, and as a business. We show up humble, curious, and…