Senior Help Desk Lead — ITSM Leader; Secret Clearance, DC
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-01-27
Listing for:
Ignite Now
Full Time
position Listed on 2026-01-27
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
A leading service provider in Washington, DC is seeking a Senior Help Desk Lead to oversee help desk operations. This role requires at least 10 years of experience in managing IT service desk operations, strong leadership abilities, and a Bachelor’s degree in a related field. Responsibilities include managing ticket processes, supporting Tier II and III staff, and ensuring service levels are met.
The position is contingent upon contract award and requires coordination with engineering teams.
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Position Requirements
10+ Years
work experience
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