Senior Technical Customer Success Manager

Senior Technical Customer Success Manager

We’re hiring a Senior Technical Customer Success Manager to join a fast‑growing SaaS company recognized for usability, customer loyalty, and momentum. If you thrive at the intersection of technology, relationships, and outcomes, this role will make your impact visible and rewarded.

$/yr - $/yr

• Year 1 Earnings Potential: $100,000 – $120,000+
• Retirement Plan (401k Match / IRA Options)
• Fully Remote Role
• Best‑in‑Class Vacation, PTO & Sick Time
• Company Gift Contests & Recognition Programs
• High Performer – 2025
• Users Most Likely to Recommend – 2025
• Easiest to Use – 2025

• Own and maintain long‑term client relationships
• Lead technical onboarding, implementations, and integrations
• Educate customers on product capabilities and best practices
• Manage client reporting, account data, and success metrics
• Serve as a trusted advisor across technical and business stakeholders
• Identify and support upsell and cross‑sell opportunities

• 4+ years in the SaaS / software industry
• 4+ years as a Technical Customer Success Manager
• 4+ years leading technical implementations or integrations
• Experience managing multiple client accounts simultaneously
• Strong reporting, documentation, and organizational skills
• Strong work ethic with an ambitious, positive mindset
• Work with a product customers genuinely love
• High‑impact role with ownership and visibility
• Remote‑first culture with real flexibility
• Leadership invested in growth, promotions, and pay increases
• A company winning in the market—not trying to catch up

• Mid‑Senior level

• Full‑time

• Consulting and Information Technology

• Software Development

• Medical insurance
• Vision insurance
• 401(k)
• Tuition assistance
• Student loan assistance