Customer Success Manager

Are you looking to join an energetic team? To learn from the industry’s most creative thinkers? To advance your career beyond just a job? Assurety values innovation, and understands how to foster talent in order to develop the next generation of leaders in technology. If this sparks your interest, apply now. Let’s grow together.

Customer Success Manager

Job Code:

Professional Services

Full Time

Washington DC

Hours:
Full-Time, Exempt

Location:
Remote

Department:
Assurety Business Development & Support

Reports To:
Sr. Product Manager

Professional Services

Assurety Consulting is seeking a Customer Advocate Analyst to join our team. This role is responsible for managing and executing all aspects of technical support, product education, and customer engagement
. The position includes conducting product demonstrations, setting up calls, and teaching leads and prospects about Assurety’s software solutions
—how they function and how they create value for customers. Additionally, you will assist in CRM management to support business growth activities.

As a Customer Advocate Analyst
, you will engage with leads who have expressed interest in Assurety’s solutions by scheduling and conducting product demonstrations, explaining and training customers on how the software works, and showcasing how it benefits their operations. You will be responsible for leading product demonstrations, creating contracts and quotes, and overseeing customer onboarding once they have licensed Assurety’s software or services. Additionally, you will provide Tier I technical support
, acting as the first point of contact for customer inquiries to ensure a seamless transition and continued support. You will also contribute to the development of training materials and courses in Assurety’s new Learning Management System (LMS), helping both internal teams and external customers stay informed and proficient.

Beyond direct customer interactions, you will play a crucial role in identifying challenges and potential solutions by reporting on customer success stories, prospects, and leads. You will actively engage with USPS user groups to understand evolving industry requirements and provide insights to the product team on how these changes impact customers. Your involvement will help drive innovation, allowing Assurety to refine its solutions to better support customers in saving money, improving service delivery, and maximizing their use of USPS and Assurety’s software offerings
. Additionally, you may be responsible for finalizing pricing agreements after discussions with internal management.

This role also involves handling customer inquiries regarding product functionalities, value, and technical issues. You will set up meetings and product demonstrations
, ensuring that customers fully understand the capabilities and advantages of the software. As the initial point of contact for customer questions, you will provide guidance on software usage and troubleshooting, escalating technical issues to Tier II support as needed.

At Assurety Consulting
, we genuinely care about our employees. We bring together talented professionals and provide them with exciting career opportunities
. Our team enjoys a generous PTO and holiday package, comprehensive benefits, and competitive salary opportunities
. Join us and become part of an innovative and customer-focused environment where your expertise will drive meaningful impact.

All employees of Assurety share one job description which is to keep its customers and help grow the company.

Assurety is a leader and innovator in multiple governmental and commercial sectors, including postal/parcel, logistics, and marketing industries. We leverage 21+ years of expertise to provide technology and data-driven solutions that help organizations overcome complex challenges. Our approach emphasizes learning, problem-solving, and collaboration to ensure that our clients fully understand and benefit from our solutions.

We encourage colleagues at all levels to participate in discussions, share insights, and contribute to innovation. Our culture promotes continuous learning and ownership in the…