Helpdesk Specialist

Job in Washington, District of Columbia, 20022, USA

Listing for: AHU Technologies Inc

Full Time position
Listed on 2026-01-27

Job specializations:

IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator

Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR

Overview

Role: Helpdesk Specialist
Client: DC Governement
Location: Washington, DC

Responsibilities

Responds to and diagnoses problems through discussion with users.

Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.

Supervises operation of help desk and serves as focal point for customer concerns.

Provides support to end users on a variety of issues.

Identifies, researches, and resolves technical problems.

Responds to telephone calls, emails, and personnel requests for technical support.

Documents, tracks, and monitors the problem to ensure a timely resolution.

Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.

Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

Simulates or recreates user problems to resolve operating difficulties.

Recommends systems modifications to reduce user problems.

Minimum Education/Certification Requirements

Bachelor’s degree in IT or related field or equivalent experience; IT related certifications (CompTIA or equivalent) or equivalent work experience.

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