More jobs:
Service Desk Technician
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-01-27
Listing for:
ManpowerGroup Global, Inc.
Full Time
position Listed on 2026-01-27
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Our client, a prominent organization in the non-profit sector, is seeking a Service Desk Technician to join their team. As a Service Desk Technician, you will be part of the IT Support Department supporting end-users and remote users. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive attitude, which will align successfully in the organization.
Job Title: Service Desk Technician
Location: Washington, District Of Columbia
Pay: $25.50/hour
What's the Job?- Provide level 2 technical assistance to end-users and remote users via phone, email, and walk-up support
- Track and document user issues, troubleshoot connectivity problems, and elevate issues as needed
- Support remote connection tools such as Citrix and SSL VPN
- Assist in user account management including creation, update, and removal
- Manage loaner devices and support deployment of software via automated systems
- 3-4 years of basic computer expertise
- 2-3 years of experience with Microsoft Office Suite
- Experience with Microsoft Windows 7/8, OSX, iOS, and Android platforms
- Associate’s degree or higher in a related field
- Customer service experience and familiarity with ticketing systems
- Opportunity to work in a meaningful non-profit environment
- Collaborative team culture that values diversity and inclusion
- Hands‑on experience with a variety of technical support tasks
- Potential for professional growth and development
- Work in a vibrant downtown location just steps from the metro
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
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