Technical Account Manager

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced and largest intelligence company!

Recorded Future is looking for a Technical Account Manager
. We are searching for an emerging intelligence or cybersecurity professional who is eager to grow at the intersection of technology, threat intelligence and customer success.

• Support the technical success of assigned customer accounts across their entire intelligence journey, from onboarding to renewal
• Develop a strong understanding of customers' intelligence goals to define and deliver high‑value, measurable outcomes using Recorded Future’s full suite of capabilities
• Monitor and drive intelligence platform adoption, usage patterns and integration health to ensure sustained operational success
• Conduct periodic account health reviews, presenting value realization metrics and maturity progression
• Collaborate with senior technical account managers to proactively identify and mitigate risks to account health and renewal, including budget constraints, competitive pressure, and loss of champion or stakeholder turnover
• Understand customer intelligence needs and proactively identify growth opportunities to ensure satisfaction, retention and platform expansion
• Serve as the primary technical liaison, collaborating with the customer's SOC, CTI, engineering, GRC, threat hunting, vulnerability management and other security teams on configuration, data integration, and optimization
• Build structured customer success plans that align business priorities with Recorded Future capabilities and measurable outcomes, in partnership with account directors and cross‑functional teams
• Collaborate cross‑functionally with sales, product management, data science and intelligence teams to ensure a unified customer experience
• Deliver Recorded Future intelligence advisory engagements, addressing emerging threats, collection priorities, intelligence workflows, configuration and tuning, and strengthening customer tradecraft and proficiency
• Serve as a trusted customer advocate
• Appropriately manage multiple complex and competing priorities, while maintaining consistent levels of quality at all times
• Maintain exemplary administrative rigor in Recorded Future systems of record, ensuring meaningful updates on successes, outcomes, customer sentiment and detailed technical plans for at‑risk accounts and high impact issues

• Experience: 1‑2 years of consulting or other customer‑facing experience in cybersecurity, technical, or intelligence operations
• Expertise: Foundational understanding of fundamental intelligence concepts, frameworks and tradecraft, cyber security tooling, and SaaS environments
• Soft Skills: Strong verbal and written communications, attention to detail, and demonstrated ability to learn quickly and manage multiple, often competing priorities
• Customer Management: Demonstrable competency in account health management, risk mitigation, retention and growth
• Knowledge: Working knowledge of the Intelligence Lifecycle, common security frameworks such MITRE ATT&CK, NIST, Diamond Model or the Cyber Kill Chain
• Education: Bachelor’s Degree or related experience in cyber security, computing science, information systems, intelligence studies or related field
• Personal Attributes: Customer‑focused growth mindset, enthusiasm for developing consultative and technical depth, fascinated by cyber security and the threat intelligence domain, boundless curiosity, adaptive and proactive self‑starter with a passion for impact, collaborative team player, outcome‑driven professional who thrives in fast paced, dynamic, customer‑facing environments

Base salary range for this full‑time position is $92,000–$137,500. Eligibility for incentive compensation, equity and benefits including medical, dental, vision, life insurance and 401(k) will be discussed during the hiring process.

Recorded Future is an equal‑opportunity employer. We provide a work environment that respects the dignity of all individuals and make hiring decisions based on qualifications, experience and business needs.