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Service Desk Lead: FAA IT Operations & Incident Management

Job in Washington, District of Columbia, 20022, USA
Listing for: Peraton
Full Time position
Listed on 2026-01-27
Job specializations:
  • IT/Tech
    IT Project Manager, Systems Administrator, HelpDesk/Support, IT Support
Salary/Wage Range or Industry Benchmark: 150000 - 200000 USD Yearly USD 150000.00 200000.00 YEAR
Job Description & How to Apply Below
A major IT services company is seeking an experienced Service Desk Lead to oversee IT operations for the FAA. This role involves managing service desk activities, mentoring staff, and ensuring compliance with ITIL processes. The ideal candidate has a strong technical background, excellent leadership skills, and experience in a fast-paced service environment. You will play a crucial part in maintaining the safety and efficiency of the National Airspace System through reliable IT support.
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