Manager, Business Analytics- Customer Journey

Manager, Business Analytics – Customer Journey

Join to apply for the Manager, Business Analytics – Customer Journey role at SiriusXM

Sirius

XM and its brands (Pandora, Sirius

XM Media, Ads Wizz, Simplecast, and Sirius

XM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad‑supported audio entertainment experience for listeners – in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

As the Manager, Business Analytics – Customer Journey you will make an impact by connecting digital engagement and offer performance metrics to downstream operational and financial KPIs. You will drive unified customer journey reporting, enabling leadership to identify opportunities that enhance subscriber growth and retention while also improving the customer experience.

• Lead performance reporting on digital and pre‑agent customer journeys including top‑of‑funnel engagement, offer strategy, and digital subscription behavior
• Connect campaign, product, and digital experience programs to downstream business metrics like conversion, MER, trial‑to‑paid, and cancel rate
• Design dashboards and insight tools for evaluating campaign effectiveness, CX outcomes, and offer performance across digital and agent‑assisted channels
• Own performance analytics for Sierra AI, chatbots, and other automated systems—tracking conversion, saves, escalations, and containment
• Align metrics across automation vs. agent channels to ensure end‑to‑end visibility into outcomes and deflection rates
• Partner with the WFM team for volume forecasting; collaborate with Product and Marketing teams to support bot optimization and NRT insights

• 5+ years in customer experience, digital marketing, or analytics with strong experience in subscription‑based or funnel‑oriented businesses
• Experience designing and delivering insights for A/B testing, offer strategy, or campaign measurement
• Familiarity with bot performance metrics, automation containment, and digital experience platforms (e.g., Sierra, Salesforce, Adobe)
• Strong Tableau and SQL skills preferred; must be able to lead dashboard design and data validation efforts
• Cross‑functional collaboration experience with Product, CX, WFM, and Marketing stakeholders
• Must have legal right to work in the U.S.

At Sirius

XM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $97,000 to $115,000 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short‑term and long‑term incentives.

We encourage all interested candidates to apply.

Our goal at Sirius

XM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. Sirius

XM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

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