Senior Technical Consultant, Okta

Overview

Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

Company Description

Okta is the foundation for secure connections between people and technology. By harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while providing strong security protection. The Okta service integrates directly with an organization’s existing directories and identity systems, as well as 6,500+ applications. Organizations can implement Okta quickly at large scale and low total cost.

Thousands of customers, including Adobe, Allergan, Chiquita, Linked In, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure. For more information, visit

Job Purpose

In this role, you will provide hands-on implementation and deployment services to our customers. We are looking for an experienced, enthusiastic and hands-on leader who can rapidly learn the Okta platform, our technology and the value proposition for customers of all sizes. You will lead multiple concurrent customer deployment projects with the goal of ensuring long-term customer success. You will engage with the full Customer Success team to ensure a smooth transition post-deployment to support/maintenance.

You will also be responsible for continuous improvement of delivery processes and methods.

Duties And Responsibilities

• Work hands on with Okta customers, primarily in a post-sales role, to provide innovative consulting services.
• Gather, analyze, and document post-sales requirements.
• Communicate to customers and partners at the technical and/or functional level appropriate for the situation.
• Provide excellent design and deployment solutions resulting in extraordinary customer satisfaction.
• Deliver high quality service and leadership aligned with customer goals and requests.
• Manage project scope, schedule, status, and documentation.
• Mentor and train customers on the service.
• Act as a liaison between Customers and Product Management to drive product development.
• Lead interaction and collaboration with other Okta teams such as Engineering and Support to address escalated issues.
• Interact with management and other roles within the customer organization and Okta.
• Collaborate with the sales team on existing customers up-sell and cross-sell opportunities.
• Perform hands-on technical design, configuration, and troubleshooting of the Okta service.
• Shape and influence Okta’s growth and scalability by designing new offerings and delivering customer satisfaction.
• Manage multiple concurrent deployment projects.
• Apply knowledge of identity federation and access control models (SAML 2.0, WS-Federation, OAuth, OpenID Connect).
• Work with cloud architectures and complex enterprise on-premise IT landscapes.
• Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc.) when working with customers.
• Utilize knowledge of enterprise identity life cycle management processes and standards.
• Apply experience with JavaScript and MVC frameworks (Backbone, Angular, Ember, React, etc.) on customer integrations.
• May provide mentoring and guidance to less experienced team members.
• Ensure quality and time management processes are followed by the team (e.g., change controls, time tracking).
• Commit to and use a knowledge repository for deployment standard methodologies and continuous improvement.
• Up to 50% future travel to customer sites may be required.

Minimum Required Knowledge, Skills, And Abilities

• 5-7 years of experience as a technical consultant delivering solutions to external customers.
• Experience with technologies and protocols to support identity federation and robust access control models (OAuth, OpenID Connect, SAML 2.0, WS-Federation).
• Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc.).
• Some knowledge of enterprise web technologies,…