Jira Administrator

T-Rex is seeking a Jira Administrator to support our Defense Healthcare Medical Systems (DHMS) program. The Architecture & Service Excellence (A&SE) SDLC Next Support Tier 1 Helpdesk and Jira Admin supports data tracking, reporting, and execution visibility across DHMS initiatives. This role helps leadership clearly understand what work is underway, what is on track, and where risks or delays may exist.

The position blends Tier 1 helpdesk support with platform enhancement work. The Tier 1 Helpdesk and Jira Administrator ensures that service requests, enhancement requests, and incident reports are triaged and handled in a timely manner. The Jira Administrator also liaises with customers to understand and diagnose issues, as well as build out solutions. This individual will work closely with program leadership, government counterparts, product owners, and delivery teams.

The Defense Healthcare Management System is transforming the delivery of healthcare and advance data sharing through a modernized electronic health record for service members, veterans and their families. The Workforce 3.0 program within DHMS is a managed solution that leverages innovative new processes, methods, and best‑in‑class methodologies from the private sector to enable the entire PEO DHMS workforce to deliver world‑class technology.

The DHMS systems provide important health IT capabilities to 9.6 million active‑duty military, their families, and their beneficiaries. This program supports management of technical deployments, field deployments, and technology training/adoption. Let's talk about how you can help make a difference!

• Provide Tier 1 support for SDLCNext platform (Jira, Confluence, JSM), ensuring timely resolution of incidents and service requests
• Administer and maintain the SDLCNext platform, including configuration, user management, and workflow optimization
• Troubleshoot and resolve issues related to Jira configurations, plugins, and integrations
• Develop and maintain custom scripts and automation workflows in Jira to streamline operations and enhance system functionality
• Build, maintain, and validate data sets used for dashboards, metrics, and leadership reporting
• Manage JIRA data and reporting, including backlogs, sprints, epics, story status, and dependencies
• Pull and analyze JIRA data to support sprint planning, retrospectives, and leadership briefings
• Track issues, blockers, and dependencies and ensure they are visible to leadership
• Document processes, configurations, and scripts to support knowledge sharing and operational continuity

• Experience supporting Tier 1 service operations and execution tracking within the Atlassian tool suite (Jira, Confluence, JSM) in a federal or large‑scale enterprise environment
• Strong experience working with Jira in an Agile or mixed Agile environment, including backlog, sprint, epic, and dependency management
• Hands‑on scripting and automation experience in Jira (e.g., Script Runner/Groovy, Jira Automation, JQL, REST APIs) to streamline workflows and reporting
• Ability to organize, analyze, and explain work progress using Jira data and reports; build and validate datasets for dashboards and leadership updates
• Experience working with multiple stakeholders, including program leadership, engineering teams, service desks, and government counterparts
• Strong attention to detail and commitment to data accuracy, configuration governance, and permission integrity
• Ability to manage multiple tasks and priorities simultaneously; triage tickets, maintain SLAs, and meet reporting deadlines

• Tier 1 helpdesk mindset: disciplined triage, SLA adherence, and customer‑service excellence
• Advanced Jira administration and JQL skills; proficiency with Jira Automation and Script Runner/Groovy
• Clear grasp of Agile practices (backlogs, sprints, epics, dependencies) and maintaining board hygiene
• Strong troubleshooting across configurations, plugins, and integrations; quickly isolate root causes and implement fixes
• Ability to translate technical details and execution status into plain‑language updates for leadership and stakeholders
• Governance and security awareness, including…