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Service Desk Manager & QA Lead; SLA & ISO Focus

Job in Washington, District of Columbia, 20022, USA
Listing for: Computer World Services, Corp.
Full Time position
Listed on 2026-01-27
Job specializations:
  • IT/Tech
    Systems Administrator, IT Support, HelpDesk/Support, IT Project Manager
Salary/Wage Range or Industry Benchmark: 119000 - 140000 USD Yearly USD 119000.00 140000.00 YEAR
Job Description & How to Apply Below
Position: Service Desk Manager & QA Lead (SLA & ISO Focus)
A leading IT services provider is seeking a Service Desk Manager in Washington, DC. This role involves overseeing the Service Desk's operations and performance, ensuring efficient support for end-users. The ideal candidate has over five years of experience in managing IT services, strong leadership skills, and relevant certifications like CompTIA A+ and ITIL v4. The role offers a competitive salary range of $119,000 to $140,000 annually, based on qualifications and experience.

This position is onsite at the customer location.
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