ServiceNow System Administrator

Service Now System Administrator - US Citizen

Business Technology Integrators (BTI), A Service-Disable Veteran Owned Small Business with over 25 years of experience delivering innovative IT Solutions to the Federal Government, is seeking a Certified Service Now System Administrator in support of HUD OIG (Business Operations Support Services) in Washington DC.

HUD Office of Inspector General (OIG) is seeking a highly skilled Certified Service Now System Administrator to join our team. In this role, you will serve as the subject matter expert for the Service Now platform, providing end-to-end administration, configuration, implementation, and maintenance to support HUD OIG operations. You will leverage your IT expertise to integrate systems, support business processes, and ensure that our Service Now environment is optimized, secure, and aligned with organizational goals.

• Serve as the primary Service Now expert
  , providing guidance and technical leadership for system configuration, integration, and maintenance.
• Administer, configure, and optimize Service Now modules, including ITSM, ITOM, CMDB, and other related areas.
• Translate business requirements into technical solutions using structured analysis and design methodologies.
• Analyze, design, and integrate COTS and custom-developed software to meet operational needs.
• Monitor system performance, troubleshoot issues, and provide timely resolutions.
• Evaluate cost, risk, and technical impact of system changes, upgrades, and enhancements.
• Collaborate with internal teams, stakeholders, and leadership to align system capabilities with business objectives.
• Provide end-user training, documentation, and ongoing support.
• Support HUD OIG IT governance, compliance, and security requirements.

• Current Service Now Certified System Administrator credential is required.
• Proven experience in IT systems analysis, design, and integration
  , including both commercial-off-the-shelf (COTS) and development software.
• Strong understanding of structured analysis and design methodologies
  .
• Ability to translate business needs into functional and technical solutions
  .
• Demonstrated ability to assess cost, risk, and performance factors in IT projects.
• Excellent problem-solving, communication, and collaboration skills
  .
• Experience in federal or government IT environments preferred.

• Experience with Agile, Dev Ops, or ITIL frameworks
  .
• Knowledge of cybersecurity standards and compliance requirements.
• Ability to create technical documentation, dashboards, and end-user training materials.

• Work in a dynamic federal environment supporting HUD OIG initiatives.
• Engage with cutting-edge IT systems and enterprise-level projects
  .
• Opportunity to collaborate with highly skilled professionals across multiple disciplines.
• Competitive compensation and benefits package.

If you are a Certified Service Now System Administrator with a passion for IT excellence and a proven track record in system integration and administration, we want to hear from you!

What's your citizenship / employment eligibility?*

What's your highest level of education completed?*