Program Manager

Responsibilities & Qualifications

RESPONSIBILITIES

Provide management oversight of team or support on the following systems/technologies (but not limited to)

• Full control and responsible for performance on requirements
• Responsible for personnel management on program
• Demonstrate IT experience within past 3 years of similar size/scope
• Experience in supervising large IT service contracts
• Experience in management of system modernization projects
• Collaboration with customers, partners, and other stakeholders
• Experience in cost control and management of technical and financial reports (weekly/monthly)

We are going after 2 Functional Categories and need a Program Manager for both:

FC4 – Infrastructure, Network, Telecommunication, Tier 2/3 system administration/engineering services

• Network or Telecom

FC5 – Enterprise Service Desk, Tiers 0/1/2 support services, end-user support, Desktop services to include, but not limited to Asset Management

• Service Desk

REQUIRED QUALIFICATIONS

• Minimum Bachelor’s degree in related field; preferred Master’s degree in IT or MBA
• Proven experience managing large enterprise IT contracts
• Minimum 10 years of experience
• ITIL and PMP certifications (current); prefer CSM
• U.S. Citizen; minimum of SECRET clearance (and clearable to TOP SECRET)

We are seeking a Program Manager to join and lead our Federal team.

We provide a business forward focused agency-wide IT support services, with support for all end-user IT services to include, but not limited to service desk, user support, system and network administration and engineering services.

Tek Synap, a “Fast 50” technology company in the Washington DC area that offers technology solutions to federal, state and local government agencies. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

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COMPETENCIES

• Establish Focus
• Change Management
• Develop Others
• Oral Communication
• Written Communication
• Interpersonal Awareness
• Build Relationships
• Analytical Thinking
• Conceptual Thinking
• Strategic Thinking
• Technical Expertise
• Initiative
• Foster Innovation
• Results Oriented
• Teamwork
• Customer Service

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location:
  
  Washington, D.C.
• Type of Environment:
  Hybrid
• Noise level:
  Medium
• Work schedule:
  
  Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up 25 pounds;

and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

Citizenship:
Must be a U.S. Citizen

Clearance requirement:minimum of SECRET clearance (and clearable to TOP…