Specialist, IT Technical Support

Company Overview

The Edison Electric Institute (EEI) is the association that represents all U.S. investor‑owned electric companies. Our members provide electricity for more than 250 million Americans and operate in all 50 states and the District of Columbia. As a whole, the electric power industry supports more than 7 million jobs in communities across the United States. In addition to our U.S. members, EEI has more than 50 international electric companies as International Members, and hundreds of industry suppliers and related organizations as Associate Members.

The Specialist, IT Technical Support will report to the Director, End User Support Services. This position is designated as in‑person and requires employees to be in the physical office five days per week.

EEI is looking for a dedicated and skilled individual to join our IT team. In this role, you will provide comprehensive technical customer support, offering onsite assistance to EEI staff, troubleshooting technical issues, and configuring hardware and software.

• Technical Customer Support
  • Provide onsite technical support for EEI staff.
  • Troubleshoot and resolve technical issues identified through Customer Care calls.
  • Configure desktops and monitor Customer Care calls for both internal and remote users.
  • Set up and configure hardware and software for all EEI staff.
  • Provide technical support for EEI internal and external meetings.
• Microsoft Office 365 and Email Support
  • Handle daily support for MS Office 365 accounts.
  • Set up and manage email accounts.
  • Provide support for user accounts related to the network and email, including Mimecast whitelisting and email release.
  • Assist with technical support for third‑party software installations.
  • Collaborate with the Managed Service Provider to resolve technical support issues.
• Device and Network Configuration
  • Provide technical support for mobile devices, including installation and configuration.
  • Set up and install computer systems for new employees, temps, and interns.
  • Install and relocate printers as requested.
  • Configure network printers and ensure network connectivity.
  • Manage and maintain the VoIP phone system, including adding, deleting, and revising account configurations.
  • Set up and support Web Ex and Chorus call accounts.
  • Serve as a backup for AV system support when needed.
• Maintenance and Documentation
  • Maintain hardware databases and ensure software licenses are current.
  • Review daily user backup logs and make necessary revisions.
• Additional IT Tasks
  • Perform IT‑related tasks as requested by the supervisor.
  • Provide technical support for Web Ex and Chorus call accounts.
  • Serve as a backup for AV system support as needed.

• BS/BA in Computer Science, Information Management, or equivalent work experience.
• 3–5 years of experience with Microsoft Windows and Office 365 Cloud environments, managing Network Active Directory user accounts with a minimum of 100 user accounts, technical support experience, including desktops, laptops, and mobile devices.
• Experience configuring and troubleshooting iBackup systems.
• 2–4 years of experience managing and setting up Web Ex and Audio‑Visual System call accounts.
• Experience providing system support to staff, including AV system support when needed.
• Strong experience with Microsoft Windows and Office 365 Cloud Admin environments.
• Knowledge of MS Windows and Mac operating systems.
• Experience with cloud‑based email management for Microsoft Exchange and Office 365, including security and archiving solutions like Mimecast.
• Excellent communication skills and strong team player.
• Willingness and ability to learn AV systems and provide technical support.
• Knowledge of webinar support.

Interested applicants should apply online through EEI’s career site. EEI uses Clear Company as our applicant tracking system. An application is considered when all required fields are completed.

The salary range for this position is $70,000 – $100,000. Starting annual salary will be determined on individual qualifications. EEI also offers an annual performance incentive which is prorated for mid‑year start dates and typically up to 10% of the base salary. We offer a competitive benefits package that includes medical, dental, vision, 401(k), paid time off, tuition assistance, wellness incentives and programs, transportation subsidy, and professional development opportunities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEI is committed to providing a productive and safe environment. To achieve that goal, we conduct background and reference check investigations for all final applicants being considered for employment.

Equal Opportunity Employment M/D/F/V.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Strategy/Planning and Information Technology

Industry: Utilities