IT Helpdesk Technician II

Req : 38727

Summary

IT Helpdesk Technician II

Washington, DC

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting‑edge technology and take your career to the next level!

Securi Gence, a wholly owned subsidiary of Chenega Corporation, is seeking an IT Helpdesk Technician II to provide on‑site, mission‑critical technical support for FCC Headquarters, with a specific focus on FCC auction operations. This role supports Tier II desktop and end‑user services, including daily system readiness checks and enhanced service center activities during FCC auction periods. The technician will play a key role in ensuring systems, workstations, AV, and telecommunications infrastructure are fully operational to support time‑sensitive auction activities.

• Respond to and resolve end‑user tickets related to hardware, software, peripherals, and network connectivity.
• Provide Tier II troubleshooting for desktop, laptop, and workstation issues in a high‑availability environment.
• Write clear, professional email communications to relay technical guidance, status updates, and resolutions to users.
• Track, document, and resolve incidents using the FCC’s ticketing and service management systems.
• Provide VIP support as needed and maintain documentation.
• Perform daily system checks to verify readiness of auction‑related systems, workstations, and peripherals.
• Support auction service center activities, including rapid response to issues impacting auction operations.
• Conduct pre‑auction and day‑of‑auction checks to ensure equipment and systems are fully functional.
• Provide on‑site troubleshooting during auction events, prioritizing issues based on operational impact.
• Support AV systems, including monitors, conferencing equipment, and presentation technologies used during auctions.
• Assist with laptop provisioning, setup, and troubleshooting for auction staff and leadership.
• Support telecommunications equipment, including phones, headsets, and related connectivity issues.
• Other duties as assigned.

• Bachelor’s degree with 2 years of relevant experience; OR
• High School diploma or GED equivalent with 6 years of relevant experience (unfinished college time can be counted as experience).
• Experience providing Tier II help desk or desktop support in an enterprise IT environment.
• Strong troubleshooting skills across Windows workstations, laptops, peripherals, and basic networking.
• Experience working with ticketing systems and documenting technical issues clearly and accurately.
• Active CompTIA A certification (preferred).

• Ability to work effectively in high‑tempo, mission‑critical environments.
• Excellent customer service, communication, and professionalism.
• Participate in extended hours or adjusted schedules during auction periods, as required.
• Perform other duties as assigned to support FCC mission needs.
• Ability to work independently and yet be effective within a team setting.
• Must be capable of managing multiple efforts with time‑related constraints in a fast‑paced environment.
• Able to remain composed and professional while speaking to customers.
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications.
• Ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem‑solving skills; ability to visualize a problem/situation and think abstractly to solve it.

At Chenega MIOS, we value our team members and offer a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you.

Estimated Salary/Wage: USD $25.50/Hour – up to USD $26.44/Hour.

Chenega Corporation and family of companies is an EOE. Equal Opportunity Employer/Veterans/Disabled. Native preference under PL 93‑638. We participate in the E‑Verify Employment Verification Program.