Vice President of Emerging Technologies

About Bank Fund:

Bank Fund Credit Union is a full-service financial cooperative that was organized and chartered in 1947 as a convenient place for employees of the World Bank Group and International Monetary Fund and their families to save and to obtain credit. Located in Washington, DC, Bank Fund maintains three full-service branches downtown with our headquarters located near Farragut West metro station. This position is classified as a hybrid role which means that on-site work will be expected.

After completion of training for the role, staff generally work on site 40% of the time but this is subject to change based on health and safety standards and operational need.

Responsibilities:

The VP of Emerging Technologies is responsible for identifying, evaluating, and implementing innovative technologies that advance the credit union's strategic goals. This role leads research, planning, and execution of emerging technology initiatives to enhance member experience, operational efficiency, cybersecurity posture, and competitive differentiation. The VP acts as a strategic advisor, shaping the organization's innovation roadmap while ensuring solutions are compliant, secure, scalable, and aligned with credit union values.

Strategic Leadership & Innovation

• Develop and maintain an Emerging Technology Roadmap aligned with the credit union's strategic plan.
• Support change management initiatives to enhance the user experience, increase engagement, and optimize conversion rates across all digital channels.
• Conduct ongoing research into fintech trends, artificial intelligence opportunities, digital transformation, and next-generation banking technologies.
• Evaluate new technologies for member value, risk impact, ROI, and long-term viability.
• Present recommendations and business cases to senior leadership.
• Prepare, present, coordinate and/or support formal reporting to Senior Management, the Member Services & Technology Steering Committee and all staff regarding emerging technologies and trends.

Innovation and Emerging Technologies

• Lead the feasibility studies, pilots through proof of concepts and then assess the performance, usability, security, and regulatory compliance of new fintech solutions and products.
• Oversee the deployment, integration, and scaling of new technologies, ensuring solutions are implemented seamlessly, aligned with strategic priorities, and capable of supporting long-term organizational growth and innovation.
• Ensure projects are delivered on time, within budget, and aligned with member and business requirements.
• Proactively learn and educate others about industry trends and emerging technologies related to digital banking, fintech, and member experience.
• Identify and evaluate opportunities to leverage new technologies to drive innovation and improve operational efficiency.
• Conduct extensive research on emerging financial technologies (e.g., AI, blockchain, digital payments) and market trends to identify opportunities and potential threats.

Collaboration & Cross-Functional Support

• Partner with IT, Operations, Risk, Digital Banking, Marketing, Lending, Training and Member Services to introduce technologies that improve efficiency and service delivery.
• Serve as a liaison to fintech partners, industry associations, technology vendors, and CUSOs.
• Support the implementation, integration, and management of digital systems, ensuring they operate efficiently and support the organization's digital goals.
• Provide thought leadership to internal teams on leveraging emerging tools.

Governance, Compliance & Risk

• Ensure emerging technology initiatives comply with internal and regulatory requirements such as NCUA, GLBA and FFIEC guidelines.
• Evaluate and mitigate operational, cybersecurity, privacy, and third-party risks.
• Support governance frameworks for innovation and technology adoption.

Member Experience & Digital Strategy

• Identify opportunities to improve and personalize the member experience through digital channels.
• Champion a human-centered approach to technology adoption, leading organization-wide change management efforts that prioritize employee and member experience, minimize disruption, and accelerate successful integration of innovative digital solutions.
• Monitor changing member expectations and competitive trends in digital banking.

Budget & Resource Management

• Develop comprehensive budgets, resource plans, and cost analyses to support innovation and technology initiatives, ensuring strategic alignment, financial accuracy, and optimal allocation of people, tools, and capital.
• In partnership with risk and legal, manage vendor contracts, SLAs, and performance metrics.
• Build and mentor an innovation or research team as the program grows.

Leadership Responsibilities:

• Supports employee hiring, training, staff development, timecard approval, scheduling, and direct assistance with coverage when needed.
• Conducts reporting and research of key performance metrics, including adherence to the budget.
• Fosters a collaborative and inclusive team…