PMP Certified Transition Manager Min ; Webcam )(HYBRID_Only Local to DMV Area

Position: PMP Certified Support Transition Manager with Min 20yrs exp (Webcam Interview)(HYBRID_Only Local to DMV Area)
We are looking for a Support Transition Manager (Min 20+ Yrs. Exp) HYBRID
Webcam Interview).

POSITION DESCRIPTION

DIRECT CLIENT Position

Number of positions: 1

Length: 9-21

Months+

Work Address:
Washington, DC 20001 (ONSITE)

Immediate interviews - (
Either Webcam or In Person Interview)

Please Note this position is HYBRID(4days/Wk)

The Support Transition Manager works with the PCOE Manager to coordinate the shift from on-premises procurement modules to ERP cloud, oversee daily operations, monitor staff performance, and resolve operational issues.

The Support Transition Manager (STM) will be responsible for working with the Procurement Center of Excellence (PCOE) Manager to coordinate the transition of support from on-premises procurement modules to ERP cloud modules; monitor staff performance; provide oversight for daily work operations and related tasks; and resolve operational issues.

• As directed by the PCOE Manager and the PASS Modernization PMO, the Support Transition Manager shall coordinate with call center resources and employees to manage and report on daily call center operations; develop and coordinate the implementation of revised standard operating procedures; coordinate the implementation of PCOE requirements in the cloud system; coordinate the transition of PCOE support to the cloud environment;
  
  and provide oversight of call center operations and staff engaged in processing calls, emails, and remedy tickets.
• As directed, the Support Transition Manager shall monitor staff performance, work operations, and resolve operational problems to ensure the unit operates efficiently and effectively to meet performance measures.
• As directed, the Support Transition Manager shall report to the PCOE Manager and the PASS Modernization PMO on the status of the transition to Oracle Fusion Cloud, staff performance, work operations, and ticket resolutions to meet performance measures and/or service level agreements.
• As directed, the Support Transition Manager shall ensure that calls for service are answered in a prompt, courteous, professional, and accurate manner and ensure information provided to customers is accurate and complete.
• As directed, the Support Transition Manager shall act as a liaison to District agencies and vendors interested in doing business with the district.
• As directed, the Support Transition Manager shall coordinate with other PASS Modernization Project resources and stakeholders to manage and support the design and development of revised process guides and quick reference guides for call center operations.
• As directed, the Support Transition Manager shall manage, develop, and coordinate ERP cloud training and training curriculum for call center staff and resources.
• As directed, the Support Transition Manager shall attend, coordinate, facilitate, and document meetings related to call center operations and the PCOE's transition to ERP cloud support.
• As directed, the Support Transition Manager shall perform other related duties as assigned.

Required/Desired Skills

Candidates must have ALL the "Required" skills in order to be considered for the position. "Desired" or "Highly Desired" skills are a PLUS but may NOT be required.

Skill Matrix

Experience with Business workflow processes

Required / Desired

Amount

of Experience

Bachelor's degree in Information Technology or related field or equivalent experience

Required

20

Years

Call center experience at a managerial level

Required

16

Years

PMP certification

Required

16

Years

Experience in a procurement-based environment

Required

16

Years

Willing to work onsite 4 days a week

Required

16

Years

Call center experience

Desired

16

Years

Experience in a procurement-based environment is also desired

Desired

16

Years