Computer Specialist; Field Support Tech

COMPUTER SPECIALIST (FIELD SUPPORT TECH)

Incumbents of this position must be U.S. Citizens.

Job Summary: Responsible for design, installation, troubleshooting, asset management, configuration and support of all computerized information systems for assigned Navy Exchange activities.

• Provides IT services and support to Navy Exchanges, Navy Lodges, NEX Distribution Centers/warehouses, and district offices in a region and other activities outside the region, as assigned.
• Responsible for technical and logistical support; user services, and maintenance of telecommunication, network, Point of Sale, RF, and Desktop computing equipment, as well as dumb terminals, printers/multifunction devices and other related peripheral equipment.
• Performs capacity planning and analysis for new and currently installed networks.
• Installs and modifies network hardware and software as required.
• Installs and modifies desktop computing hardware and software as required.
• Implements new networks from design through post installation stages including cable plants, installation, and testing.
• Responsible for documentation of, and ongoing asset management of, networks and all IT equipment in the region.
• Performs troubleshooting and repair of down or malfunctioning networks and equipment.
• Assists in performing ongoing optimization of networks and desktop computing systems in the region.
• Assists in minor computer operations maintenance and troubleshooting for Distribution Center mainframe, and provides support for Distribution Center conveyor equipment.
• Acts as Code I point of contact in the field for store and distribution center management.
• Provides oral and written reports to regional lead technician and Field Support Supervisor.
• Takes technical and operational direction from NEXCOM Field Support Supervisor, and Regional Lead Technician.
• Ensure/implement the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software).
• Must possess valid driver's license to support off site facilities.
• Performs other related duties as assigned.

All incumbents must possess and maintain current two types of certifications:

• IA Certification: One of: A+, Network+, SSCP, Security+, GSEC, SCNP, CISA, CISSP, GSE, SCNA. NEXCOM preferred:
  Network+.
• Technical Certification: MCDST, MCTS Windows 7 certification or replacement exam for Windows 7 Configuration Exam 680.

Candidates without the required certification may be placed into this job but must obtain it within 6 months of appointment; failure to obtain the requirement will result in termination.

Position is designated IT-2 (Non-critical Sensitive) and requires a favorable Access National Agency Check and Inquiries (ANACI).

General

Experience:

Three years experience in IT technical work involving networking, LAN systems, Point of Sale systems, RF communications/networking, Desktop/Laptop support, printer repair, and management information systems.

Substitution of Experience for

Education:

One year of related academic study above high school may substitute for 9 months of experience up to a maximum of a 4-year bachelor's degree in business/information systems discipline for 3 years of general experience.

Specialized

Experience:

Two years progressive experience in at least one of the following areas:

• Technical support in O/S (e.g., UNIX, Windows XP, NT/W2K, DOS, Linux, OS/400), databases (Oracle, SQL Server, dBase, Access), Point-of-Sale, electronic messaging, desktop/laptop, printers, Applications, Wide Area Networking, RF networking, LAN support.
• Help Desk or system support position.
• Utilizing automated tools for tracking, monitoring support activities.
• Analyzing support activities through automated tools to identify trends in problems, resolutions, metrics.

United States – District of Columbia, Washington, D.C.

Full-Time (35+ hours)

Unposting Date: Jan 23, 2026, 11:59:00 PM

Primary

Location:

Washington, DC, United States.