Technology Partner

The Senate Sergeant at Arms is seeking a Technology Experience Partner. The complete vacancy announcement and application can be found on the United States Senate Career Page at (Use the "Apply for this Job" box below)./1

VNZQ. This vacancy announcement closes at 7pm EST on the closing date. Late applications will not be accepted.

Serves as the primary point of contact between the Chief Information Officer (CIO) and the customer community, facilitating clear and proactive communication to understand and advocate for customer needs, and providing information on the technology products and services. Proactively engages with the Senate community to gather insights on their business requirements and challenges, advocating for solutions that align with these needs.

Partners with the technology solutions business partners to accurately document and prioritize customer requirements, ensuring seamless translation into products and services. Develops and maintains comprehensive communication strategies to keep the customer community informed and educated about technology trends, updates, and service improvements both written and verbal. Establishes and manages a feedback mechanism to capture customer insights, concerns, and satisfaction levels.

Uses this feedback to drive continuous improvement in products, services, and customer support practices. Defines and monitors key performance indicators (KPIs) related to customer support and satisfaction. Regularly reports these metrics to senior management, providing insights and recommendations for strategic decisions and improvements in customer support operations. Other duties, as assigned.

• For conditions of employment and citizenship requirements, please visit the job announcement on the United States Senate Career Page at .