Information Assurance and Security Specialist Kaseya

Overview

Role:
Information Assurance and Security Specialist

Client: DC Government

Location:

Washington, D.C. (Onsite)

• Provide support of incoming requests via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Install and configure hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establish good relationships with all departments and colleagues.
• Ensure company safety and security standards are met.
• Some network and server solution design and architecture.

• College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience
• CompTIA Net+ and/or CompTIA Security+ certifications preferred

• Exceptional written and oral communication skills.
• Experience with desktop and server operating systems including Windows 10, Windows 11, Office 365, macOS, iPhone.
• Strong understanding of technology and business productivity systems.
• Active Directory knowledge and experience.
• Kaseya
• Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
• Good problem-solving skills.
• Excellent customer service skills.
• Ability to work under moderate supervision.
• Microsoft Desktop operating systems certification preferred.
• Valid Driver License and ability to drive to customer locations when required.