IT Systems Specialist; Fulltime​/Regular – Dickinson

The IT Systems Specialist is responsible for the setup, programming, repair and troubleshooting of servers, end-user devices (computers, laptops, tablets, smartphones, etc.), network infrastructure, and hosted/virtual products. This position’s primary focus is to serve as the point of contact for business customer IT support. The IT Systems Supervisor will assign specific job duties to ensure coverage of all responsibilities.

• Installation and servicing of servers, workstations, and networking devices, including hardware, operating system, and software configurations, at business customer sites;
• Building networks to customer specifications;
• Assisting customers with technology purchases, repairs, and upgrades. Provides technical support for walk-in, call-in and remote customers. Promotes technology products and services in collaboration with the Sales teams. Works with sales staff to prepare quotes based on a collaborative evaluation of the customer’s technology and network needs. Assists with maintaining the department’s inventory levels, as well as researching and ordering products.

Position and advancement within the wage range established for this position are dependent upon performance and the scope of the duties and responsibilities assigned.

Computer Science or similar technical degree or related training. Experience with servers (domain controller and active directory), cloud/hosted solutions and virtual machines preferred. An interest and desire in continuing education and training to keep up with changes in technology.

Experience with business servers, computers and networking. Ability to develop skills to work on Windows Servers including hardware, operating systems, networking, and software (ADDS, Group Policy, DHCP, DNS, Exchange, and file server roles) and Windows workstations including hardware, operating systems, networking, and software.

Ability to work on configuring customer LAN networks with firewalls, routers, and subnetting. Ability to troubleshoot customer routing, switching, and cabling issues. Ability to work on virtual machines and hardware such as Esxi, Hyper-V, and VMware, including build/configuration, operations, maintenance, and troubleshooting. Ability to develop backup solutions for customer data including the use of hardware, software, and group policy configurations. Can work under and handle stressful periods when meeting deadlines.

Can manage multiple projects and tasks, balancing customer priorities and deadlines.

The IT Systems Specialist may be required to participate in the On-Call & Weekend Duty rotation. This position may also require occasional overtime.

The IT Systems Specialist reports to the IT Systems Supervisor.

Maintains close relationship with all departments. Works primarily with business customers. Works with manufacturers, suppliers and vendors in sourcing and researching products for customer projects.

• Computer Science or similar specialized training
• Experience in setup, programming, troubleshooting, and repair of servers, workstations, and network products. Experience with cloud or hosted products and virtual machine hosts and servers.
• Customer service oriented
• Valid Driver’s License
• Time and project management skills
• Productive and responsible conduct
• Professional appearance and manner
• Ability to work and communicate well with others
• Strong computer and networking career commitment
• Able to work with little or no supervision
• Imaginative effort to solve customer and company problems
• Team player and willing to take initiative

Medical, Dental, Vision, Life Insurance, Holidays, Vacation, Sick Leave, Tuition Assistance, 401K, Retirement/Pension, Uniform Allowance, Wellness Program. Proof of eligibility to work in the U.S will be required upon employment.

Consolidated Telcom, formerly known as Consolidated Telephone Cooperative, a licensee under Part 22 of the Federal Communications Commission’s Rules, is required under said rules as a…