Rooms Coordinator, Front Office - Washington Hilton

Overview

Rooms Coordinator, Front Office - Washington Hilton (HOT0CB2E). The iconic Washington Hilton is looking for their next Rooms Coordinator (Front Office) to join their team. The hotel is located at 1919 Connecticut Ave, N.W., Washington 20009, near Dupont Circle and Adams Morgan, with the White House and National Mall within two miles. The property features a seasonal outdoor pool deck with fire pits and a kids pool.

Shift Pattern: Full Availability and Flexibility (weekdays, weekends, and holidays as needed)

Pay rate: $29.30 per hour

Medical Insurance: Coverage available for you and your family

What are the benefits of working for Hilton?

Hilton supports the mental and physical wellbeing of all Team Members in a diverse and inclusive environment, with programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to pay when you need it through Daily Pay
• Hilton Shares:
  Employee stock purchase program with 15% discount
• Maternity and parental leave (12 weeks for birthing parents; four weeks for eligible teammates, including partners and adoptive parents)
• Debt-Free Education through Guild Education (degrees and professional certifications)
• Flexible shifts and days off
• Mental health resources including free counseling through the Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan with company match

Note: Available benefits may vary depending upon property-specific terms and conditions of employment

• Responsible for all pre-registration, room blocks, and handling all special reservation requests for individuals and groups.
• Prepares all VIP key packets and makes special arrangements as needed.
• Resolve customer complaints by conducting thorough research and determining the most effective resolution.
• Authorize revenue allowances as appropriate.
• Ensure that rates, comments, and special/guest requests are set up correctly; ensure routing, prepare daily reports, and process no-shows according to the event manager.

Hilton seeks candidates who demonstrate the following values and attributes:

• Hospitality – delivering exceptional guest experiences
• Integrity – doing the right thing, all the time
• Leadership – leaders in the industry and communities
• Teamwork – collaborative and communicative
• Ownership – accountable for actions and decisions
• Now – sense of urgency and discipline
• Quality
• Productivity
• Customer Focus

Hilton is a leading global hospitality company spanning the lodging sector, offering a range of brands and experiences. Hilton focuses on providing exceptional guest experiences and aims to fill the earth with the light and warmth of hospitality.