Rooms Coordinator, Front Office

Overview

The iconic Washington Hilton is looking for their next Rooms Coordinator (Front Office) to join their team. The White House and National Mall are less than two miles away. The hotel features a seasonal outdoor pool deck with fire pits and a kids pool.

Shift Pattern: Full Availability and Flexibility (weekdays, weekends, and holidays as needed)

Pay rate: $29.30 per hour

• Medical Insurance Coverage available for you and your family
• What are the benefits of working for Hilton?
• Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through Daily Pay
• Hilton Shares:
  Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt
  - Free Education:
  
  Access to educational credentials through Guild Education, including college degrees and professional certifications
• Flexible shifts and days off
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match
• Available benefits may vary depending upon property-specific terms and conditions of employment

• Responsible for all pre-registration, room blocks, and handling all special reservation requests for individuals and groups.
• Prepares all VIP key packets and makes special arrangements as needed.
• Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to
• Ensure that rates, comments, special/guest requests are set up correctly. Ensure routing, prepare daily reports, and no-shows are processed according the event manager.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. Specifically, we look for demonstration of these Values:

• Hospitality - We’re passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We’re leaders in our industry and in our communities.
• Teamwork - We’re team players in everything we do.
• Ownership - We’re the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

Our amazing Team Members are at the heart of it all!

Washington Hilton

Full-time

Hilton Hotels & Resorts

Guest Services, Operations, and Front Office