Front Desk Supervisor

Overview

Position:
Front Desk Supervisor

Location:

Hyatt Place National Mall
Department:
Front Office
Status:
Full-Time
Salary Range: $25.00 - $28.00 (experience-based compensation)

Hyatt Place National Mall hotel offers a unique opportunity to be part of a vibrant and dynamic environment in the heart of Washington, D.C. Employees are surrounded by world-renowned attractions such as the Smithsonian museums and historical landmarks, providing an enriching and educational backdrop to their daily work. The hotel's prime location also offers easy access to exciting entertainment options, including concerts at The Anthem, waterfront dining experiences, and strolls along the nearby District Wharf.

Joining the team at Hyatt Place National Mall means being part of a community that values exceptional guest experiences and offers a stimulating and rewarding workplace.

You’re a natural leader with a sharp eye for detail and a sixth sense for guest needs. You thrive in high-energy environments, know how to keep cool under pressure, and bring a polished edge to every interaction. You’re not just supervising—you’re elevating the standard.

• Lead the front desk team with confidence, clarity, and charisma
• Ensure smooth daily operations—from check-ins to check-outs and everything in between
• Resolve guest issues with empathy, urgency, and a solutions-first mindset
• Train, coach, and inspire team members to deliver standout service
• Monitor performance metrics and maintain brand standards
• Collaborate with housekeeping, engineering, and F&B to ensure seamless guest experiences
• Handle cash, billing, and system audits with precision and integrity
• Be the go-to for guests, team members, and leadership alike

• 2+ years of front desk or guest services experience (hotel experience preferred)
• 1+ year in a supervisory or leadership role
• Strong communication and conflict resolution skills
• Familiarity with property management systems
• Flexibility to work evenings, weekends, and holidays
• A polished presence, professional demeanor, and guest-first attitude
• Passion for hospitality and a drive to grow

• The hotel operates 24/7, requiring department schedules to adapt to varying business demands. Employees may need to work shifts outside their preferred or usual hours.
• Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

Ready to welcome guests with professionalism and enthusiasm? Apply now and help us create a front desk experience that truly makes guests feel at home.