Front Office Director

Opportunity:
Front Office Director

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager - General Manager - Area General Manager

Essential Job Functions

* Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

* Oversee front office departments to ensure an optimal level of service and hospitality are provided to hotel guests.

* Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.

* Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.

* Monitor all front of the house financial operations and ensure front office compliance with accounting controls and procedures.

* Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.

* Supervise all front of the house department managers.

* Review correspondence from guests and incident logs and direct staff according to information obtained.

* Oversee all vendor and personnel contracts throughout the hotel.

* Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.

* Oversee the property accounting functions including but not limited to Accounts payable and receivables, house bank audits, petty cash as it relates to the front office.

* Coordinate with corporate accounting department to oversee payroll functions.

* Oversee and ensure internal audit standards are met.

* Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and improve maximum occupancy and rates.

* Monitor and maintain the front office systems and equipment to ensure optimum performance.

* Serve on the hotel's safety committee.

* Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

* Follow sustainability guidelines and practices related to HHM's Earth View program.

* Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

* Perform other duties as requested by management.

Position Requirements

* Associate or Bachelor's degree preferred.

* Intermediate knowledge of overall hotel operations.

* Large hotel experience preferred.

Work Environment and Context

* Work schedule varies and may include working on holidays, weekends and alternate shifts.

* Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

Source: HHM Hotels