Front Office Manager

Lyle takes the best of "home" and then makes it even better. It is somewhere you can make your own, be cared for and always feel welcome. Whether you're a proud Washingtonian or a guest in our capital city, you'll unwind in complete comfort throughout your time with us. However, that comfort is never at the expense of a style that is unique to Lyle: beyond the expected, but never over the top.

We are looking for… Front Office Manager quietly confident, approachable, calm under pressure, authentic, and always looking to go above and beyond. Someone that knows the city and in their free time loves to explore and try new places. As we like to say, city insiders as we consider Lyle to be the heart of the neighborhood.

Our culture is entrepreneurial, team-oriented, creative, and unparalleled hospitality experiences underpins all that we do. We believe passion, a clear vision and best-in-class talent leads to extraordinary results.

Our ideal colleague thrives in a non-stop environment, has an open mind, a great sense of humor, loves finding solutions, working with a team, and proactively creating positive outcomes.

The ability to be adaptable, calm under pressure, resourceful and efficient is in your DNA.

• We live and breathe the concept of heartfelt hospitality, offering polished by unobtrusive service.
• We make it a priority to make each guest feel content and comfortable during their time at Lyle.
• We do not over complicate; we keep it simple. Calm, but never dull.
• We live like locals, we strive to be a brilliant neighbor.
• We carefully and quietly consider our guest needs to create an authentic, warm Lyle experience.
• We are always empathetic and welcoming. Our doors are always open.
• There is no place like Lyle.

• Ensure warm and genuine arrival and departure experience for all guests.
• Operate the Front Office properly, efficiently and with profitability and in accordance with Lyle Washington DC service standards.
• Ensure the Front Office associates are informed & up-to-date with information on rates, promotional programs, and all information pertaining to Lyle Washington DC and the surrounding areas.
• Facilitate the work schedule for all Front Office Employees to ensure proper staffing levels are followed at all times.
• Anticipate guests' needs, create personal and memorable experiences and solutions.
• Handle all guest complaints and provide solutions to guest issues; ensure proper follow-up protocol is in place and all guest issues are resolved prior to departure.
• Collaborate and communicate with all departments to ensure seamless guest satisfaction.
• Identify quality improvement trends and effectively communicate issues to the Director of Operations; track issue trends and provide innovative solutions to eliminate guest dissatisfaction.
• Perform training, including coaching & counselling, disciplinary action, etc., for Front Office Team.
• Manage the Front Office Up-Sell Program, encourage participation & growth.
• Comply with all company policies and procedures.

• Fun and welcoming personality is a MUST
• Experience in full-service, lifestyle hotel
• A minimum of 1-2 years of leadership experience in Front Office or Rooms Division
• Excellent communication skills; both verbal and written.
• Experience in opening a hotel and implementing new concepts
• Strong ability to multitask, work in a fast-paced environment & have a high-level attention to detail.
• Strong knowledge of MS Office, Opera, MICROS, and Know Cross.
• Superior knowledge of front office operations is required; must be able to fluidly manage and monitor all areas of Front Office Operations at all times.
• Must be able to work a flexible schedule to accommodate all business goals and objectives which might include evenings, weekends, and holidays.

• Medical, Dental & Vision Insurance (for full-time employees)
• 10 Days Vacation - Plus every year an extra day
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner…