Assistant Director of Front Office - Embassy Suites Hilton DC Convention Center

Overview

Are you a hands-on, polished, people-focused leader who thrives in a fast-paced, high-occupancy environment and believes in structure, empowerment, and developing talent from within? Embassy Suites Washington DC Convention Center is seeking an Assistant Director of Front Office who can elevate guest services, drive morale, and create a culture where team members grow, thrive, and deliver exceptional guest experiences in every corner of the property.

This is your opportunity to help lead a full-service, front office operation in the heart of downtown DC steps from the Walter

E. Washington Convention Center, surrounded by energy, purpose, and possibility. If you’re strategic, detail-oriented, and ready to make a bold impact, this is your opportunity. This position is built for a dynamic front-of-house leader who ensures every guest interaction from arrival to departure reflects exceptional service, seamless operations, and a commitment to quality. In our high-volume, city-center hotel, we welcome a diverse blend of business, convention, and leisure travelers.

We’re seeking an Assistant Director who excels in a fast-paced environment, inspires and develops teams, and consistently delivers operational excellence and measurable results.

The Benefits – Hilton is recognized as the best hospitality workplace in the world and the #1 World’s Best Workplace by Great Place To Work US and Fortune. We support the mental and physical well-being of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment. Hilton offers its eligible team members a comprehensive benefits package, including:

• Access to your pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at a 15% discount
• Debt-free education:
  Access to a wide variety of educational credentials (e.g., college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

• Assist in the direction and administration of all Front Office operations to include guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation
• Assist in monitoring and developing team member performance, providing supervision and professional development, scheduling, conducting counseling and evaluations, and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate issues, and make improvements accordingly
• Oversee the VIP process including reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests, and overseeing rate changes on in-house guests
• Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Run and complete daily reports, analyze data and make decisions based on data
• Resolve guest issues and concerns to guest satisfaction
• Recruit, interview and train team members

Pay Rate:
The annual salary range for this role is $70K - $80K.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We re passionate about delivering exceptional guest experiences.
• Integri…