Front Desk Agent

Join to apply for the Front Desk Agent role at The LINE Hotel Group
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The LINE is a collection of hotels rooted in culture and built for discovery, a launchpad for city life in Los Angeles, Austin, and Washington, DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood.

• Greet every guest promptly with a smile and maintain eye contact.
• Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel.
• Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolving customer complaints, and assisting customers in all inquiries related to hotel services, hours of operation, key hotel personnel, in‑house events, directions, etc.
• Check in guests, ensuring that the guest is assigned the requested type of room and the correct rate is charged.
• Arrange for luggage to be delivered to guest rooms as needed.
• Issue correct keys to the guest.
• Check out guests at the end of stay, ascertain guest satisfaction, collect keys, post late charges, and present bill to guest.
• Settle guest bills accurately.
• Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed.
• Reconcile all transactions at the close of each shift.
• Create a friendly, comfortable, and helpful atmosphere for guests that demonstrates the highest standards for gracious hospitality.
• Accept reservations, changes, and cancellations in the absence of Reservations Department Staff.
• Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department.
• Understand all aspects of the Front Office in the hotel’s Property Management System.
• Possess knowledge of all hotel services, facilities, outlet operating hours, and amenities.
• Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency.
• Participate in scheduled departmental meetings and all other relevant meetings as requested.

• High School diploma or general education degree (GED).
• Three (3) years of related experience in hospitality or service industry preferred.
• Strong communication skills.
• Collaborative spirit.
• Ethical conduct.
• Computer proficiency:
  Microsoft Office, Opera PMS.
• Positive attitude.
• Eye for detail.
• Problem solving abilities.

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

• Compensation: $20.00 per hour.
• 401(k) and 401(k) matching.
• Dental insurance.
• Health insurance.
• Vision insurance.
• Free food & snacks.
• Training & development.

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Entry level

Full‑time

Management and Manufacturing

Industries:
Hospitality

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