Assistant Director of Front Office - Embassy Suites DC Convention Center

Position: Assistant Director of Front Office - Embassy Suites by Hilton DC Convention Center
Are you a hands on, polished, people focused leader who thrives in a fast paced, high occupancy environment and believes in structure, empowerment, and developing talent from within?

Embassy Suites Washington DC Convention Center  (Use the "Apply for this Job" box below). hilton com/en/hotels/wascces embassy suites washington dc convention center/ is seeking an Assistant Director of Front Office who can elevate guest services, drive morale, and create a culture where team members grow, thrive, and deliver exceptional guest experiences in every corner of the property

This is your opportunity to help lead a full service, front office operation in the heart of downtown DC steps from the Walter E  Washington Convention Center surrounded by energy, purpose, and possibility  If you're strategic, detail oriented, and ready to make a bold impact, this is your opportunity

This position is built for a dynamic front‑of‑house leader who ensures every guest interaction from arrival to departure reflects exceptional service, seamless operations, and a commitment to quality  In our high‑volume, city‑center hotel, we welcome a diverse blend of business, convention, and leisure travelers  We're seeking an Assistant Director who excels in a fast‑paced environment, inspires and develops teams, and consistently delivers operational excellence and measurable results

The Benefits - Hilton is recognized as the best hospitality workplace in the world and the  1 World's Best Workplace by Great Place To Work US   linkedin com/company/great place to work us/ and Fortune   linkedin com/company/fortune/  

We support the mental and physical well being of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment  Hilton offers its eligible team members a comprehensive benefits package, including:

+ Access to your pay when you need it through Daily Pay
+ Medical Insurance Coverage - for you and your family
+ Mental Health Resources
+ Best in Class Paid Time Off  PTO
+ Go Hilton travel discount program
+ Supportive parental leave
+ Matching 401 k
+ Employee stock purchase program  ESPP    purchase Hilton shares at a 15% discount
+ Debt free education   hilton com/releases/hilton announces new education benefit through partnership with guild education : Access to a wide variety of educational credentials  ex , college degrees, high school completion, English language learning, digital literacy, professional certificates, and more
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs

** What will I be doing?*
* + Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration  check in/check out , room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
+ Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
+ Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
+ Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in house guests
+ Initiate and implement marketing up selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
+ Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
+ Run and complete daily reports, analyze data and make decisions based on data
+ Resolve guest issues and concerns to guest satisfaction
+ Recruit, interview and train team members

Pay Rate:
The annual salary range for this role is $70K   $80K

**…