EAP On-site Clinician DMV Area; Washington, DC, Maryland, OR Virginia

Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Employee Assistance Program (EAP) On-site Clinician - Full-time - DMV Area (Washington, DC, Maryland or Virginia) will join our growing team.

Job Summary:

As an Employee Assistance Program (EAP) Clinician at Acentra Health, the licensed clinician will provide a full range of EAP services for employees, managers, and the employer organization for a large government agency.

Work schedule: 40 hours/week.

Must be willing to occasionally travel to make site visits throughout the state, and hours/location are subject to change based on client needs.

Any approved Transportation or Lodging will be coordinated and reimbursed by Acentra Health; this will be discussed during the interviewing process.

• Work full time in a highly visible, on-site government office environment, maintaining professionalism and appropriate boundaries at all times.
• Consistently provide exceptional and proactive services as a licensed clinician, ensuring smooth integration with Acentra Health operations and accounts.
• Provide direct counseling, critical incident response services, training or psycho educational presentations, and outreach services that create awareness of EAP services.
• Make referrals to treatment services where appropriate, ensuring a satisfactory client experience transitioning from EAP services to treatment services.
• Refer to community resources to support clients' well-being and mental health.
• Comply with all Clinical and Professional protocols, processes, and Acentra Health policies.
• Understand the scope of EAP services and, as needed, communicate that scope to external parties, including clients, managers, and other support staff.
• Consult with Acentra Health supervisors concerning clinical case staffing and high-risk cases.
• Maintain and manage a caseload of direct service counseling clients, maintaining case records in accordance with Acentra Health policies and practices.
• Create and manage productive and positive working relationships with local points of contact.
• Display excellent teamwork, communication, and collaboration with the supervisor, on-site manager, account manager, and other Acentra Health staff.
• Work in collaboration with other internal and external stakeholders, always displaying professionalism.
• Using a consultative approach, establish effective relationships with clients and proactively collaborate on opportunities for product enhancement and optimization services to meet the client's specific needs.
• Exhibit excellent interpersonal and problem-solving skills to retain and service our clients and the organization.
• Navigate frequent interaction with employees, managers, and leadership while safeguarding client privacy in a shared or public workspace.
• Maintain the security of areas, materials, and private information, including physical and virtual storage and filing.
• Maintain a professional demeanor with customers and co-workers to represent Acentra Health's values and standards.
• Perform daily duties and undertake related projects in the area of expertise with minimal supervision.
• Demonstrate sound judgment and discretion in all verbal and nonverbal communications to prevent inadvertent disclosure of sensitive information.
• Adhere to all facility access, identification, and security protocols required by the client site.
• Safeguard all protected health information (PHI) and personally identifiable information (PII) in accordance with HIPAA, federal privacy standards, and Acentra Health…