Lead Medical Receptionist

Overview

Washington, DC | On-Site | $24.03 - $26.44 per hour | Washington Post Top Workplace (8x Winner)

Community of Hope is seeking a Lead Medical Receptionist to oversee and implement smooth patient flow at the front desk by practicing and ensuring trauma informed customer service while checking patients in, ensuring all forms are completed, and collecting payment. This position is located at our Marie Reed Health Center in NW, Washington, DC.

We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.

We embrace diversity, welcome all voices, and treat everyone with respect and compassion.

We lead and advocate for changes to make systems more equitable.

We strive for excellence and value integrity in all that we do.

• Registers patients in eCW and obtains required documentation by completing the following: obtains and updates financial and/or personal information in eCW; scans photo /DL, scans primary and secondary insurance cards, and captures a picture of the patient; explains the HIPAA policy to patients and obtains HIPAA acknowledgment signature prior to receiving initial care; sets all insurance plans within patients’ accounts appropriately.
• Updates demographic information at every patient visit.
• Manages scheduling of phone and front desk coverage to ensure sufficient staff resources are in place to meet demand and allow access to care.
• Manages patient flow at the front desk including cycle times of one hour or less and excellent customer service.
• Ensures that agreed-upon scheduling protocols are followed by supervises to ensure adequate access. Raises concerns about access issues with supervisor for resolution.
• Monitors patient reminder system; monitors telephone encounters to ensure that all voice mail messages for existing patients are being appropriately recorded in the EMR system daily.
• Answers and screens all telephone calls appropriately and independently, creates telephone encounters and forwards them to the appropriate personnel daily.
• Verifies patients’ insurances and determines any charges/copayments. Collects payments for visits and issues receipts to the patient.
• Monitors and responds in a timely manner to patient voicemails, telephone encounters, and actions daily or as assigned.
• Reviews, scans, and sends encounters for Release of Information, Work forms daily or as assigned.
• Ensures optimal productivity by monitoring schedules to make sure they are full.
• Determines areas requiring improvement for current Receptionists and provides additional training.
• Ensures Telephone Encounters assigned to the Administrative team are addressed correctly and consistently and managed in accordance with clinical protocols.
• Meets with supervises regularly and provides real-time feedback, training, support, and coaching as needed. Creates meeting agendas, sends meeting agendas in advance when possible, and documents concerns promptly as needed.

• High School Diploma/GED.
• Strong customer service skills.
• Strong organizational skills and commitment to working in a professional environment.
• Knowledge of medical terminology.
• Strong computer skills (MS Word, MS Excel, MS Outlook, Internet).
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to travel to work at other sites as needed.
• Proof of vaccinations is required. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law.

• Bilingual preferred in English and Spanish or Amharic.
• Two years of experience as a Medical Receptionist.
• Experience with Electronic Medical Records. Experience with eClinicalworks.
• Ability to work a flexible schedule, including evenings and weekends as needed.

At COH, we prioritize the following well-being and work-life balance-centered benefits:

• 8 x Washington Post 150 Top Workplaces winner
• 8-hour workdays with paid lunch
• 3 weeks vacation (additional week after two years), 2 weeks sick leave, + 11.5 paid holidays and one personal floating holiday on an annual basis.
• Annual performance-based raises, up to 5%…