Facility Outreach Manager

Overview

Verida, Inc. is a non-emergency medical transportation (NEMT) management company headquartered in Villa Rica, Georgia. We specialize in administering complex NEMT programs for state Medicaid agencies and managed care organizations. Our services include call center operations; eligibility verification and utilization controls; claims management; transportation provider credentialing and monitoring; fraud, waste, and abuse mitigation; and comprehensive compliance and quality management.

Summary: The outreach manager develops and maintains successful working relationships with the healthcare facilities and clinics that have patients/members with regularly scheduled NEMT transportation.

• The Outreach manager will visit these facilities and clinics and provide on-site training about NEMT and review and respond to any issues as it relates to member transportation.
• Will be an advocate for NEMT services in the community and foster positive relationships with healthcare clients and professionals.
• Will interact with healthcare professionals regarding patient/member transportation services.
• Will effectively communicate with healthcare facilities regarding non-emergency medical transportation.
• Will educate members and healthcare professionals on NEMT.
• Has the ability to communicate effectively with clients and healthcare providers; ability to make public presentations.

• Effective communicator with proven leadership skills and abilities.
• Clinical, case management and/or discharge experience a plus.
• High level of technical competence including proficiency with Microsoft Office Suite.
• Excellent problem-solving skills: must be able to develop and implement action plans to address issues.
• Ability to travel throughout assigned region/territory.
• Approximately 20% of work time is conducted in an office setting and approximately 80% will require travel.
• Must have a proactive approach to relationship building.
• Must be solutions-oriented; creative innovative thinker.
• Must be able to work independently and as a team member.
• Ability to analyze, organize, prioritize, implement, and control business activities.