Assistant Program Manager

Second Story for Teens in Crisis is part of Second Story, a nonprofit that transforms the lives of local youth and families in need by providing safe havens and opportunities to grow and thrive through residential and community-based programs. Our Teens in Crisis program is the only emergency home and safe haven in Northern Virginia for teens aged 13–17, providing shelter, safety, counseling, and support during critical moments in a young person’s life.

We are seeking a dedicated, mission‑driven Assistant Program Manager to join our in‑person team (40 hours/week) at Second Story for Teens in Crisis, an adolescent group home in Vienna, VA. This full‑time leadership role supports both daily residential operations and the Program Manager, while mentoring, training, and working alongside our team of residential counselors. The ideal candidate is reliable, organized, motivated, and adaptable, with strong communication, problem‑solving, and conflict‑resolution skills.

If you are committed to youth well‑being, motivated by purpose, and eager to make a direct and lasting impact on the lives of vulnerable young people, this may be the role for you.

• Support residents through the daily house schedule
• Facilitate individual and group counseling sessions
• Maintain a safe, secure, and healthy living environment
• Provide clinical case management, including case notes and treatment plans
• Answer crisis hotline calls
• Conduct intakes and discharges

• Manage the staff schedule by approving time-off requests and arranging coverage, including relief/last-minute coverage as needed
• Assist supervisors in onboarding new staff, interns, and volunteers
• Monitor and correct resident files to ensure compliance with licensing standards
• Ensure that daily paperwork is filed appropriately by staff
• Compile monthly program statistics
• Complete community errands (using agency and/or personal vehicles), such as weekly grocery shopping

Hours are non-negotiable

Required

• Bachelor’s degree (preferably in psychology, social work, human services, or a related field)
• Willing to undergo a background investigation prior to employment and become certified in CPR/First Aid and Medication Administration
• Some experience working in the mental health/social services field, especially with teenagers
• Some experience with providing supervision and/or training

Preferred

• Bilingual in English and Spanish

Hourly Salary: $25-$26 per hour commensurate with education and experience.

Second Story offers a highly competitive benefits package
, including:

• Paid vacation and sick leave
• Annual merit-based salary increases for employees in good standing
• Free health insurance for staff (and reduced rates for family members)
• A Health Reimbursement Account (HRA) that fully covers your individual deductible
• Low-cost dental and vision insurance
• Employer-paid Life and Long-Term Disability insurance
• Access to an employee discount program
• SIMPLE‑IRA retirement plan with employer match (after one year)

Second Story is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. We are committed to fair and merit-based employment practices and encourage individuals from all backgrounds to apply.

If you’re looking for a meaningful career where every day brings an opportunity to make a difference, support teens in crisis, and contribute to a mission that changes lives, we would love to hear from you.

Send resume and (optional) cover letter to: (Use the "Apply for this Job" box below).