Care Coordinator -Fidelity Wraparound Services; Intensive Care Coordination

Company Description

Better Morning emerged as an outpatient behavioral health practice in Ashburn, VA in 2014. In addition to providing counseling from the Ashburn office, Better Morning started off as a certified provider for intensive in home and community-based services (IHCBS) for at risk youth in District of Columbia. In August 2017, Better Morning was certified as a Core service agency (CSA) by DC Department of Behavioral Health.

Better morning founder’s passion for at risk youth and their family were the motivation to keep expanding the evidenced based programs to meet the need of the underserved population.

Better Morning is seeking qualified candidates for the Care Coordinator position within the Intensive Care Coordination (ICC)/Wraparound program. The program is specifically designed to help youth and families at the highest level of need within the District of Columbia. In addition, the program operates within an evidence-based model structure, which means, there are policies and procedures that are mandatory to follow because they lead to the best possible outcomes for the youth and family.

Prior knowledge of ICC/Wraparound is not necessary as there will be several training courses to learn and build the skills to be successful.

• Engage a caseload of 10 youth/adolescents, their families, and additional team members in the ICC/Wraparound process.
• Engagement is conducted in-person for 95% of sessions, unless otherwise directed by the Program Supervisor and/or Program Director.
• Compile documentation regarding the youth, family, and team, including, but not limited to: family story (biopsychosocial assessment and family tree); functional strengths; family vision; underlying needs; plans of care; initial and complete crisis plan;
  PowerPoint/Canva for family team meetings; notes in Credible.
• Each of these pieces of documentation will be discussed during orientation and initial ICC/Wraparound training.
• Facilitate monthly family team meetings with youth, family, and team members at the location of the family’s choosing.
• Facilitate crisis family team meetings if there is a hospitalization, arrest, incarceration, etc., within 72 hours.
• Provide daily updates to the Program Supervisor and Program Director regarding your cases.
• Communicate updates with specific team members, as needed and when appropriate.
• Maintain accurate records and utilize document aids provided by Program Supervisor and Program Director, including: checklists;
  Power Points;
  Excel spreadsheets.
• Participate in weekly, in-person team meetings and supervision/coaching sessions.
• Participate in mandatory ICC/Wraparound trainings as directed by Program Supervisor and Program Director.

• Education:
  
  Bachelor’s degree in social work, Psychology, Counseling, or a related field
• Experience:
  
  Must have experience working with DC families, care coordination, social services, or mental health settings; experience with wraparound services is a plus.

• Experience and passion working with youth/adolescents and families
• Flexible and creative
• Reliable and dependable
• Direct, assertive, and intentional communicator
• Detail-oriented, excellent time management skills, and ability to multi-task
• Applies feedback and skill building to their professional work
• Empathic and non-judgmental
• Team oriented and able to view each team member’s perspective equally
• Experience with conflict resolution and/or crisis management
• Committed to the process of learning and developing, both personally and professionally

• Compensation:
  Job Types: Full-time (W-2) (40 hours) – Salary Range: $50,000 – $55,000 annually, commensurate with experience
• Benefits: 401(k) matching; health, dental, and vision insurance; paid time off; paid holidays; sick leave; tuition reimbursement; professional development and training opportunities; supportive clinical leadership and administrative support; opportunities for advancement within growing programs
• Schedule:
  
  8-hour shift;
  Monday to Friday; weekends as needed
• Ability to commute/relocate:
  Washington, DC 20016 – reliably commute or planning to relocate before starting work (Required)
• Working Conditions:
  
  This position may require travel within the community, flexible hours, and participation in on-call rotation, depending on client needs.