Recovery Care Coordinator

Overview

JST is currently seeking a Recovery Care Coordinator (RCC) to provide support within a government environment. The RCC is the non-clinical case manager and advocates on behalf of the RSM and family by managing their individual case via the Comprehensive Recovery Plan (CRP). Responsibilities encompass the full spectrum of care, services, and benefits needed for holistic recovery of the whole person.

This is a full-time position located in the National Capital Region. There is no fixed office location, but most work occurs within a 40-to-50-mile radius of each other. Travel to different locations and working from various sites is expected, including up to 15 different hospitals. JST offers a full benefits package and a collaborative work environment. Veterans and military spouses are encouraged to apply.

• Conduct initial client needs assessment and develop/maintain the CRP.
• Conduct CRP briefings with RSM's unit leadership. Serve as liaison to local unit leadership for SOF WII under care, regarding current CRP status, information, and coordination of efforts while recommending courses of action (COAs) for the RSM.
• Collaborate with Recovery Team members involved with the RSM/family and/or caregivers for the development and execution of the CRP.
• Communicate with the service member and with the service member's family or others during care, recovery, and transition.
• Provide information about benefits available from Federal, State, and local agencies.
• Educate RSMs on proper procedures for navigating the military medical care system.
• Research regulations, manuals, instructions, National Research Directory lists, and other sources to develop comprehensive and innovative solutions within the DoD care domains.
• Minimize delays and gaps in treatment and service; ensure detailed updates to the CRP as defined by applicable guidance and USSOCOM requirements.
• Address needs for the family and/or caregivers as they arise.
• Coordinate the transfer of an updated CRP to appropriate personnel if the RSM is moved for care.
• Close the CRP when goals are met or when support is declined, maintaining all documents per USSOCOM policies.
• Utilize the WCP Database to document the delivery of benefits, medical care, and non-medical care.
• Conduct unit immersion briefings for newly assigned unit commanders, ideally within 60 days of assignment.
• Report activity with installation leadership/agencies through the Regional Lead and contract Task Manager.
• Transport the RSM in personal or government-provided vehicles with prior approval from the Regional Operations Officer, Chief of Recovery Care Operations, or the COR.
• Establish trust and build rapport with stakeholders in the warrior care process.
• Prioritize time management to meet mandated milestones per USSOCOM Directives and WCP policies and procedures.
• Collaborate with community partners such as veteran organizations, Family Readiness Centers, training, and employment resources to support the care of RSMs, their families, and caregivers.
• Perform general office and administrative support functions.

• Related experience in working with military personnel and people with disabilities.
• Proof of U.S. citizenship may be required.
• Military experience (senior-level SOF or Medical NCO) and familiarity with DoD and VA medical systems is highly preferred.
• Bachelor's Degree strongly preferred.
• Extensive knowledge and experience with service members and/or case management preferred.
• Clear understanding of HIPAA and adherence to patient confidentiality standards prescribed by the medical facility providing care for the WII service member.
• Proficient with MS Office (Word, Excel, PowerPoint).
• Able to work in an ambiguous environment and prioritize/meet deadlines.
• Excellent critical thinking and problem-solving skills.
• Strong self-starter requiring minimal supervision.
• Articulate in both verbal and written communication to effectively express concepts, plans, and proposals.
• Ability to identify and analyze issues and apply innovative/problem-solving approaches to establish a support plan; effectively communicate issues and solutions to decision makers and implement them strategically.
• Communicate and coordinate closely with the RSM, family, and caregivers using strong interpersonal, problem-solving, and written/oral communication skills focused on support requirements.
• Prioritize time management to meet mandated milestones per USSOCOM Directives and WCP Policies and Procedures.

• TS/SCI clearance highly preferred; at minimum, Top Secret with SCI eligibility required.

• Medical, dental & vision insurance
• 401k
• Paid time off
• Life and disability insurance

Joint Strategic Technologies (JST) enables successful mission outcomes from the back office to the battlefield. Our team includes leading experts from military, government and the private sector, working together to help federal customers…