Care Support Specialist

Job Description

Care Support Specialist ( ) – Works as a member of the Care Management Team assisting Care Managers with the coordination and arrangement of health care services (medical and behavioral) and community-based services/social needs for complex, condition‑specific, and/or non‑compliant enrollees in accordance with established care coordination plans. Works with the Care Manager to enrollees and their families.

• Minimum Education
  :
  High School Diploma or GED (Required). Associate's Degree (Preferred).
• Minimum Work Experience
  : 1 year experience with the target population in the health and human service field (Required).
• Required Skills/Knowledge
  :
  Proficient with computer systems and Microsoft Office Suite; effective communication skills; must have a valid driver’s license, a vehicle and/or accessibility to a vehicle.
• Required Licenses and Certifications
  :
  Driver's License upon hire (Required).

• Receives direction from the Supervisory Care Manager; reviews/prioritizes tasks received by the Care Manager.
• Assists with coordinating care and services documented in the care plan for complex, condition‑specific, and/or non‑compliant enrollees.
• Partners with families to achieve identified goals in the Care Plan.
• Provides education information, as directed, to the enrollee and their family.
• Conducts in‑person visits with enrollees, including in the hospital during and following inpatient and emergency department discharge to obtain and/or share pertinent information.
• Assists enrollees/families with scheduling and completing EPSDT, mental health, medical, and other specialty appointments as needed.
• Assists enrollees/families with locating community support services and makes referrals to community‑based and other services.
• Participates in home visits to determine the needs of enrollees and/or gather pertinent information related to the enrollee.
• Contacts resources—schools, clinics, physician offices and other service providers—to gather information necessary for timely delivery of services.
• Documents interaction with enrollees, caregivers, providers, and others in the HSCSN IT system within 24 hours of completion.
• Participates in team meetings, trainings, and other required activities.
• Assists Care Managers in reaching enrollees that are unable to contact or engage in the community, including conducting visits in the community to assist in locating and identifying correct addresses.
• Clearly communicates verbally and in writing.

• May perform other duties in addition to those outlined in this job description.
• This is a hybrid role with the majority of the time spent in the field.

• Demonstrates understanding of quality of service and collaborates with co-workers to ensure excellence standard is achieved.
• Innovates through improvement of care and/or efficiency of operational processes.
• Dedicated to a standard of performance excellence and high quality.

• Embraces changes/improvements and actively participates in the implementation of new/improved programs, technology, new equipment, systems and resources that promote quality of care, safety and efficiency.
• Identifies, prioritizes and selects alternative solutions to determine best outcome.

• Maintains a high level of activity/productivity, meeting deadlines and appropriately prioritizing tasks to meet business demands.
• Anticipates problems and attempts to solve before they develop.

• None.
• Category II:
  Job may expose incumbent occasionally or in emergency situations to blood, body fluids, non‑intact skin or tissue specimens.

• Level IV – Full Access:
  Incumbents may access any protected health information associated to a customer’s needs, the service(s) rendered and the position's functions.
• This job operates in an office environment.

• Sedentary work:
  Lifting 10 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one that involves sitting, a certain amount of walking and standing is often necessary in carrying out…