Ambulatory Patient Care Tech | ENT Clinic

Ambulatory Patient Care Tech | ENT Clinic

Job Description ()

The Ambulatory Patient Care Tech will work in collaboration with the multidisciplinary healthcare delivery team under the direction of the Registered Nurse, to perform basic nursing care activities, assist in maintaining a safe, clean, and stocked patient care setting, support staff members, and help direct patient flow.

Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
1 year experience in an acute health care setting—preferably pediatrics (Preferred)

Clinical Activities

• Collect data and accurately document information for meaningful use including the chief complaint, current medications, allergies, tobacco/smoking history, and smoke exposure for all patients as reported by family; accurately obtain vital signs (TPR, BP), height, weight, and head circumference; orient the family at the time of the visit to the clinic environment, paperwork, etc.
• Recognize abnormalities and report such to the Registered Nurse or Provider; assist in screening patients for pain using an appropriate pain scale; recognize indicators of abuse and neglect and report positive findings to the RN or Provider; remain with any child in distress, immediately institute Basic Life Support procedures when necessary; escalate any of the above to RN or Provider for positive screen.
• Provide basic nursing care (e.g., provide nourishment, assist patient with ambulating, escort patient at time of discharge, etc.).
• Check and ensure all relevant equipment such as scales, stadiometers, vital signs machines, otoscopes, ophthalmoscopes, oxygen, and suction are in working order; perform corrective actions as needed and/or notify the RN or appropriate person of repair needs.
• Collect specimens for testing according to policy and procedure and/or perform specific testing per individual clinic assignment including but not limited to POCT, lab draws as applicable to setting.
• Inform patient/guardian of collection process according to procedure; inform family of other clinical resources; offer brochures for specific health care needs of the family.
• Meet Joint Commission/DOH documentation requirements for clinic area.
• Complete clean sweep tool weekly.

Patient Flow and Unit Efficiency

• Help maintain a neat orderly environment.
• Assist with the preparation of the exam room to receive patients.
• Prioritize tasks and special requests; complete all tasks or report difficulty in completing the task.
• Obtain equipment and supplies and maintain PAR levels.
• Monitor waiting room and ensure families are kept informed of delays; provide directions to lab, radiology, cafeteria, etc.
• Identify children/families with special needs (e.g., child on stretcher, oxygen use, patient requiring isolation).

Communication

• Contribute to a positive work environment.
• Confer with appropriate personnel concerning unanticipated or unfamiliar problems.
• Greet patient/family and recognize different levels of education and adapt to meet the families’ needs; address families’ anxiety level; adapt to different personalities and emotions; monitor and report concerns or complaints to the Clinic Manager.
• Maintain a courteous, calm, comforting, and professional demeanor with patient/guardian and with multidisciplinary team members and clinic personnel.

Laboratory Competency

• Perform, evaluate and report QC protocol; identify and resolve QC failures; document resolutions; report problems to main lab and/or supervisory staff.
• Participate in continuing education opportunities available internally and/or externally; perform competency and proficiency challenges in a timely manner.
• Process specimens by centrifugation, allocating and sorting into specific test areas and for storage; coordinate pick‑up and delivery of specimens for Children’s Hospital, Quest and/or other reference labs; troubleshoot specimen‑processing procedures.
• Investigate and handle improperly labeled specimens, requisition problems and inadequate specimens.
• Answer general information and specimen requirement questions and route technical questions to appropriate area for answers.
• Monitor and maintain daily records…