Front Desk Receptionist

The Medical Office Receptionist will greet patients and welcome them into the office. Help with check-in process by answering questions, updating insurance information, collecting co-pays, supplying additional paperwork to fill out if needed, answering phone calls and scheduling appointments.

• Greet and check in patients that enter the office
• Responsible for patient check in and check out related tasks
• Answer multi-phone lines
• Work multiple scheduling system and multiple schedules
• Check reports daily for cancelled or reschedule requests
• Coordinate and schedule appointments for patients in person and on the phone
• Reschedule appointments when changes occur in the schedule
• Treat patients in a friendly, respectful, professional manner
• Responsible for the timeliness of the patient flow and the accuracy of the information received from the patient
• Have each patient sign in at the front desk for their appointment
• Have follow-up patients complete and update patient demographic form as needed
• Verify each patient’s  comparing insurance card(s) against a government issued photo
• Assist patients with insurance papers and billing questions
• Have all new patients complete and sign all office forms and enter the demographic information into the computer
• Have follow-up patients complete and update patient demographic form as needed or every 3 years
• Calculate & collect copayments, coinsurance, deductible and balances due on accounts by utilizing insurance fee schedules
• Enter payments collected on patient accounts
• Review appointment schedule for errors and make any corrections on schedule
• Search all new patients by date of birth to verify new patient status to avoid duplicate accounts
• Be attentive to the conditions and situations of those in the reception area to ensure their safety and wellbeing
• Maintain a neat waiting room for patients
• Maintain a neat and orderly reception area
• Maintain clean and sanitized waiting room, pens, and clipboards
• Receives fax referrals from physician and other sources. Contacts patients to schedule appointments. Explains to patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patient’s financial obligation, provides patients several scheduling options, follows scheduling guidelines

• Prolonged periods of sitting at a desk and working on a computer
• Some walking
• Must be able to lift up to 50 pounds at a time