Emotional Wellness Receptionist

Overview

Washington, DC | On-Site | $21.63 - $24.03 per hour | Washington Post Top Workplace (8x Winner)

Community of Hope is seeking a Emotional Wellness Receptionist to help ensure smooth patient flow at the front desk and overall positive experience for all patients when visiting or calling COH. This position is located at our Conway Health and Resource Center in SW, Washington, DC.

We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.

We embrace diversity, welcome all voices, and treat everyone with respect and compassion.

We lead and advocate for changes to make systems more equitable.

We strive for excellence and value integrity in all that we do.

• Greets patients in a polite and professional manner on the telephone and in person.
• Answers and screens all telephone calls daily while scheduling appointments, creating telephone encounters and forwarding them to the appropriate personnel within 1 business day.
• Registers new patients in eClinical
  
  Works and verifies that registration is complete and appropriate documents are obtained and scanned into the patient account.
• Verifies patients’ insurances and determines any charges/copayments at the time of appointment scheduling or between 1 to 2 business days of visit. Documents findings in Billing Notes and Claim Data.
• Refers patients to Enrollment Assister for insurance or sliding fee scale enrollment.
• Monitors and responds in a timely manner to patient voicemails daily or as assigned. Monitors and responds to telephone encounter queue daily or as assigned. Monitors actions queue and calls patients to schedule follow-up appointments daily or as assigned.
• Collects payments for visits, logs payments in eClinical
  
  Works and issues receipts to the patient.
• Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential.
• Effectively uses de-escalation skills to manage any customer service problems with patients on non-clinical issues, troubleshoots the problem works to find a solution, and contacts supervisor for further assistance if an immediate solution is not available.
• Performs other duties as assigned by supervisor.

• High School Diploma/GED.
• Strong customer service skills.
• Strong organizational skills and commitment to working in a professional environment.
• Strong computer skills (MS Word, MS Excel, MS Outlook, Internet).
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to travel to work at other sites as needed.
• Proof of required vaccinations is required. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law.

• Experience with Electronic Medical Record. Experience with eClinicalworks.
• Minimum of one year experience as a Medical Receptionist or Emotional Wellness Receptionist.
• Bilingual in English and Spanish/Amharic.

At COH, we prioritize the following well-being and work-life balance-centered benefits:

• 8 x Washington Post 150 Top Workplaces winner.
• 8-hour workdays with paid lunch.
• 3 weeks vacation (additional week after two years), 2 weeks sick leave, + 11.5 paid holidays and one personal floating holiday on an annual basis.
• Annual performance-based raises, up to 5% of your annual pay.
• Tuition reimbursement & loan repayment (NHSC & DCHPLRP), Licensing reimbursement & CEU funding.
• Medical, dental, vision, life & disability insurance + 403(b) retirement.
• Leadership development, internal promotions and career growth opportunities.
• A culture grounded in equity, compassion, and well-being.

Community of Hope is a mission-driven, innovative, rapidly growing nonprofit, and Federally Qualified Health Center. For over 45 years, we have provided health and housing services, perinatal care coordination, and community support services to make Washington, DC more equitable. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. We are honored to be one…