Patient Voices, Senior Manager - Thyroid Eye Disease; TED

Patient Voices, Senior Manager - Thyroid Eye Disease (TED)

Apply now and make a lasting impact with the Amgen team.

Amgen’s mission is to serve patients living with serious illnesses, and we are looking for an experienced advocate to play a pivotal role in hearing and amplifying the voices of those with Thyroid Eye Disease (TED). The Patient Voices, Senior Manager will serve as the company’s lead for connecting patient and caregiver experiences to our strategies and programs across medical, access, communications, and commercial functions.

In this role you will identify opportunities to listen to, learn from, and amplify the voices of those living with TED, ensuring their perspectives inform decisions and shape approaches across the organization.

• Create meaningful engagement opportunities for patients and caregivers to share their stories and lived experiences across Amgen.
• Identify and develop opportunities to engage patients with TED and their caregivers through listening sessions, narrative interviews, advisory boards, and community partnerships.
• Recruit, onboard, and contract patients and caregivers in partnership with brand, legal, regulatory, medical, and compliance teams, and oversee creation of high‑quality, compliant story assets (video, audio, photography, written narratives).
• Develop and maintain standardized processes and governance frameworks for patient recruitment, contracting, and consent management to ensure ethical, compliant engagement.
• Collaborate with Medical, Access, Commercial, and Communications teams to embed the patient voice into disease education, access initiatives, and communication strategies.
• Partner with Communications on external patient engagement opportunities, including media interviews and filming initiatives aligned with Amgen’s product and corporate communications objectives.
• Ensure diverse and representative patient voices are included across all engagements, reflecting real‑world experiences across backgrounds, geographies, and disease stages.
• Serve as a trusted liaison and steward of patient experiences, ensuring stories are respectfully represented and thoughtfully used to educate, inspire, and inform.
• Host and coordinate patient participation in employee engagement experiences (e.g., Mission Week, Mission Moments, town halls, sales meetings) that inspire empathy, connection, and reinforce Amgen’s patient‑first culture.
• Translate patient and caregiver insights into actionable strategies that inform cross‑functional decisions and advance patient‑centered approaches across the product lifecycle.
• Define and implement KPIs to measure the reach, resonance, and business impact of patient storytelling initiatives, including their influence on culture, communications, and strategic decision‑making.

• Doctorate degree and 2 years of advocacy, policy, marketing, or medical experience
• Master’s degree and 6 years of advocacy, policy, marketing, or medical experience
• Bachelor’s degree and 8 years of advocacy, policy, marketing, or medical experience
• Associate’s degree and 10 years of advocacy, policy, marketing, or medical experience
• High school diploma / GED and 12 years of advocacy, policy, marketing, or medical experience

• 5+ years of experience with patient advocacy organizations or patient engagement teams, preferably in pharmaceutical or biotechnology.
• 3+ years of experience working for global pharmaceutical companies as a liaison with patient advocacy groups and/or professional associations.
• Demonstrated sensitivity to diverse groups and ability to manage multiple perspectives, including tolerance for ambiguity.
• Proven reputation as a well‑respected, dynamic team player both internally and externally.
• Experience leading advocacy efforts in rare or chronic disease areas.
• Expertise in patient engagement, including storytelling recruitment, compliance‑sensitive onboarding, and story asset production.
• Knowledge of how patient perspectives shape health policy, access, and clinical trial awareness.
• Strong project management skills with success managing budgets and timelines across stakeholders.
• Ability to…