Associate Director - Nursing Care Management

Overview

Associate Director - Nursing Care Management (RN License Required)
Washington, DC | Hybrid | $110K–$115K | Washington Post Top Workplace (8x Winner).

Community of Hope is seeking an Associate Director, Nursing Care Management to make a lasting impact in the lives of patients who need it most. As the leader of COH’s Nursing Care Management Program, you’ll ensure those with chronic conditions or special health needs receive compassionate, coordinated care. You’ll inspire your team, strengthen quality outcomes, and help reduce unnecessary hospital visits through proactive, patient-centered support.

This position is located at our Conway Health and Resource Center in SW DC.

• We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.
• We embrace diversity, welcome all voices, and treat everyone with respect and compassion.
• We lead and advocate for changes to make systems more equitable.
• We strive for excellence and value integrity in all that we do.

• Leads the nurse care management team in managing the effectiveness of the care management service delivery model, including the evaluation of program outcomes and individual staff productivity and performance.
• Ensures that patients with chronic diseases or unnecessary utilization are adequately monitored and supported by using the population health management tools available. Identifies gaps in services and assists in developing plans and partnerships to meet patient needs.
• Oversees coordination of transitions between healthcare providers and settings in order to reduce emergency department and inpatient admissions, readmissions, and length of stay.
• Oversees regular communication with panel of care-managed patients via face-to-face or telephone encounters based on level of acuity and program-specific requirements, as well as via the patient portal. Meets patients where necessary in order to accomplish this goal.
• Facilitates ongoing communication amongst practice and care team by ensuring participation in huddles, hosting regular conference calls, in-person meetings, or coordinating regular email updates to ensure alignment of activities and exchange of information across the care teams.
• Coordinates with Nurse Director of Clinical Services, Medical Directors, and departmental leads as needed, including in the management of clinically related patient complaints, unusual incident reports, HIPAA, and OSHA incidents.

• Bachelor of Science degree in nursing required.
• A current, unencumbered DC Registered Nurse license with current BLS certification is required.
• Knowledge of primary care and health maintenance is required.
• One year of management experience required.
• Ability to work with computers and electronic health records required.
• Strong verbal and written communication skills required.
• Strong organizational skills with an ability to multitask are required.
• Demonstrated cultural competence in communicating with low-income populations is required.
• Demonstrated ability to function effectively in a team is required.
• Ability to travel between COH sites or relocate to a different COH site on a full or part-time basis is required.
• Ability to work Saturdays and evenings required.

• Three years of care management experience preferred.
• Experience with educating patients with chronic health conditions preferred.
• Bilingual in Spanish, Amharic, or French preferred.
• Familiarity with eClinical
  
  Works.
• Nonprofit or mission-driven healthcare experience.

At COH, we prioritize the following well-being and work-life balance-centered benefits:

• 8 x Washington Post 150 Top Workplaces winner.
• 8-hour workdays with paid lunch.
• 3 weeks vacation (additional week after two years), 2 weeks sick leave, + 11.5 paid holidays, and one personal floating holiday on an annual basis.
• Annual performance-based raises, up to 5% of your annual pay.
• Tuition reimbursement & loan repayment (NHSC & DCHPLRP), Licensing reimbursement & CEU funding.
• Medical, dental, vision, life & disability insurance + 403(b) retirement.
• Leadership development, internal promotions, and career growth opportunities.
• A culture grounded in equity, compassion, and well-being.