Pharmacy Technician

General Summary of Position

The pharmacy technician works under the direction of the health plan pharmacists to facilitate the safe and effective use of medications by enrollees/members and their providers. The technician prioritizes the needs of enrollees/members and develops and sustains collaborative professional relationships. Maintains knowledge of and assures departmental compliance with Medstar Family Choice policies, procedures, applicable regulatory requirements, and accreditation standards.

• Facilitates the accurate and timely processing of medication prior authorization requests.
• Communicates with patients, providers and dispensing pharmacies to support medication-related requests and other departmental initiatives.
• Collects all pertinent information for Medical Reviewers (Medical Directors and Health Plan pharmacists) to complete medication prior authorization clinical evaluation.
• Supports regulatory requirements under the supervision of the health plan pharmacist:
  • NCQA – completes letter mailings and other outreach in accordance with NCQA accreditation standards for drug safety recalls, market withdrawals and formulary change notifications; annotates and prepares audit materials for reaccreditation.
  • CMS – reviews monthly retrospective opioid reports and action outreach in accordance with Federal Regulations; prepares draft responses of annual CMS Audit report and submits finalized reports prior to deadline.
  • MDH/DHCF – prepares and maintains any jurisdiction‑specific required audits, reporting, presentations and/or tracking activities within designated time frames; supports ad‑hoc auditing activities as assigned.
• Completes delegated Pharmacy and Therapeutics (P&T) Committee activities: drafts presentation content, creates and records meeting minutes, tracks attendance, drafts minutes for review and approval by Committee Chairperson, communicates meeting‑related content to stakeholders, maintains internal formulary tracking database, prepares and posts quarterly formulary change summaries, prepares and distributes formulary change notifications for providers and enrollees/members.
• Pharmacy Operations activities: reviews and finalizes monthly, quarterly and annual PBM reports; supports maintenance of PA metrics dashboard; serves as liaison between Med Star Family Choice and PBM representatives.
• Supports medication‑related initiatives that align with Med Star Family Choice strategic priorities with oversight from the Health Plan Pharmacist. Activities may include, but are not limited to, outreaching to enrollees/members and providers regarding HEDIS EQRO or other quality measures.
• Completes required regulatory reports that the health plan submits to the regulators.
• Performs administrative tasks as requested by the Health Plan Pharmacist or departmental leadership.
• Drives member/enrollee‑centric communications to improve adherence to prescribed therapy.
• Provides polypharmacy follow‑up support for members/enrollees.
• Required to have availability to provide on‑call coverage for pharmacy prior authorization requests received outside of normal business hours on a rotating basis.

• High School Diploma or GED required.
• Associate’s degree preferred.

• 1‑2 years experience as a pharmacy technician in an outpatient dispensing pharmacy required.
• Experience supporting quality improvement goals with a focus on HEDIS preferred.
• Previous experience with prior authorization review processes preferred.
• Previous use or knowledge of Cerner or Med Connect preferred.
• Health Literacy Training preferred.
• Health Equity Training preferred.

• LPT – Licensed Pharmacy Tech. Active, current pharmacy technician license in good standing in Washington D.C. required.

Salary: USD $19.55 – $34.25 per hour.

Not Applicable

Full‑time

Health Care Provider

Hospitals and Health Care