Loan Administrator

The Washington Area Community Investment Fund (WACIF) seeks a full-time Loan Administrator, who will provide administrative and client lending support services to the lending department. The Loan Administrator is a multifaceted role and will serve in 3 primary capacities:
1) loan administrator working with the lending team to effectively manage the daily loan pipeline and inquiries, manage client documentation;
2) provide client and customer support serving as the first point of contact for lending clients and potential borrowers; and
3) loan readiness advisor working directly with potential clients and helping them navigate the various options to become WACIF borrowers.

• Answer and respond to client phone calls and inquiries for all aspects of the lending/loan process from loan acquisition to servicing and route them to the proper team member/department, taking direct action as needed;
• Review all inquiry forms in WACIF customer relationship management system and directs inquiries appropriately;
• Guide potential applicants through WACIF’s loan inquiry process and form;
• Educate and provide prospective clients with guidance on how to prepare and apply for a loan;
• Manage ongoing prospective client relationships until they are either
  1) ready to apply or
  2) decide not to apply;
• As the readiness advisor, regularly follow-up with the applicant and help them through the various steps of the loan process (application, document collection, clarifying questions, etc.);
• Escalate prospective client/applicant questions and concerns to Lending management when needed;
• Collaborate with the Small Business Credit Underwriter tracking stalled applications;
• Refer prospective clients to the business advisors (Programs) if technical assistance (TA) is required.

• Pipeline management: monitor inquiry/application activities daily and ensure all applications process smoothly and timely;
• Inform the Loan Business Manager of applications that are dormant or require action;
• Direct application assignment(s) to lending staff following Loan Business Manager guidance;
• Troubleshoot and assist applicants with applications;
• Conduct an administrative review of submitted applications, noting errors and omissions, and verifying that:
• 1) all required and correct documents have been submitted;
• 2) the prospective client has properly completed all required information;
• 3) all third-party documentation has downloaded and filled correctly in the client file;
• Contact prospective client(s) to obtain missing data/documents and/or address any discrepancies/irregularities;
• Customer Relationship Management (CRM):
  Investigate the accuracy of client information in the file(s);
• Responsible for loan closing activities, and coordination with clients and the Lending Operations Manager;
• Monitor lending email account and follow-ups;

• Ensure data integrity regarding inquiries and applications within the CRM system;
• Provide administrative review of lending applications or quality assurance/control and compliance;
• Identify and flag anomalies and escalate questions/concerns to the Loan Business Manager;
• Manage and maintain client files and documents.

• Support the Director of Credit & Risk and other team members on various projects and assignments;
• Additional duties and responsibilities may be assigned by management.

• Bachelor’s degree from an accredited institution required;
• 3 years of administrative and customer service experience;
• Previous Loan administration/lending experience preferred;
• Excellent verbal, written, and interpersonal communication skills;
• Must have proficiency in data entry, attention to detail and excellent organizational skills;
• Detail–oriented, and ability to work independently and with a team;
• Prior work-related experience and knowledge of community development lending, Small Business Administration (SBA) loans, and traditional and alternative loan programs is beneficial;
• Hands-on experience working with small business owners is a plus;
• Hub Spot experience, Project management experience or certifications are considered a plus.
• P…