Billing Supervisor

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, offers a Billing Manager role in our Revenue Management Department. This position is based in Washington D.C. and requires a regular in‑office presence for day‑to‑day operations, team meetings, training opportunities, and relationship building.

We are looking for a highly skilled and meticulous professional who thrives in a fast‑paced, deadline‑driven environment. The ideal candidate possesses strong problem‑solving and decision‑making abilities while ensuring efficiency and accuracy in every task. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional service. A client‑focused mindset, initiative‑taking approach, and the ability to anticipate needs and provide strategic solutions are key.

The Billing Supervisor will oversee a team of billing specialists and manage the day‑to‑day billing operations of the assigned office(s). The role will work closely with Billing Specialists to ensure accuracy, efficiency, and compliance with client guidelines and firm policies.

• Supervise and provide daily guidance and support to Billing Specialists, ensuring invoices are processed accurately and on time in alignment with client requirements and firm policies.
• Foster a strong working relationship with Billing Specialists while managing workloads, delegating tasks, and providing ongoing training, refresher courses, and feedback during the performance appraisal process to drive engagement.
• Actively participate in recruiting, training and onboarding of new hires.
• Act as the first point of contact for billing‑related escalations, collaborating with Billing Managers, Billing Specialists, Billing Attorneys and local office leadership to resolve issues.
• Work with the e‑billing team to resolve disputes, address rejections, provide timely resolutions and ensure compliance with the implementation of new e‑billing clients.
• Perform occasional prebill edits and generate complex client invoices using Prebill Viewer and Aderant when billing issues are escalated by the Billing Attorney or Billing Specialist to ensure accurate and timely completion of invoices.
• Collaborate with Revenue Management leadership to recommend improvements and automation that enhance the efficiency, timeliness, and accuracy of billing processes.
• Partner with Billing Attorneys to ensure timely and accurate invoice processing while proactively addressing and resolving issues; implement corrective actions to maintain operational efficiency.
• Establish and maintain strong relationships with external clients, fostering clear and consistent communication to support timely and effective billing and collection efforts.
• Prepare ad‑hoc billing reports.
• Provide additional feedback during staff performance appraisals and develop performance management objectives to address concerns, drive engagement, retention, and separation decisions.

• Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation with both internal and external clients, including executive levels.
• Ability to identify and address billing issues promptly and effectively.
• Strong team building skills; ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team.
• Highly detail orientated with outstanding organizational and follow‑up skills; capable of managing tasks and people efficiently and effectively.
• Strong analytical and critical thinking skills to make informed business decisions.
• Ability to multi‑task and work under pressure to meet strict deadlines in a fast‑paced environment.
• Demonstrate a commitment to delivering exceptional service to internal and external clients by exceeding expectations; identify and implement innovative solutions.

• Bachelor's Degree in Accounting, Finance, Business Administration or related field preferred.
• Minimum of 1‑3 years of Legal Billing Supervision experience required.
• Minimum 5 years of billing/receivables experience…